Build & own capacity models including all volume and staffing forecasts
Pull and analyze large datasets from WFM tools, operational systems, and product data
Identify the real drivers of demand, variability, and risk
Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Partner closely with Finance and GTM leadership to lead the annual and semi-annual planning cycles.
Build and maintain sophisticated headcount and capacity models.
Temporal is an open-source programming model company simplifying code and enhancing application reliability. They aim to be the reliable foundation of every developer’s toolbox. The company values curiosity, drive, collaboration, genuineness, and humility, fostering an environment where influencing the future is encouraged.
Own the framework for converting forecasted demand and production volume into required labor hours.
Calculate and publish defensible weekly hours targets by department and site.
Lead deep analysis of Planned vs. Actual hours performance, distinguishing model gaps from execution gaps.
Hims & Hers is a health and wellness platform committed to helping people feel great through better health by putting the customers first. They are redefining healthcare with personalized care from diagnosis to treatment with a talent-first flexible/remote work approach.
Lead the design, generation, and maintenance of complex performance reports and dashboards.
Conduct advanced trend analysis, forecasting, and root-cause diagnostics to provide strategic insights.
Collaborate with stakeholders to understand and define advanced reporting requirements and optimize reporting outputs.
Aledade empowers independent primary care practices to deliver better patient care and thrive in value-based care arrangements. Founded in 2014, Aledade is the largest network of independent primary care in the country and fosters a collaborative, inclusive, and remote-first culture.
Build, publish, and optimize schedules for assigned contact center teams.
Use forecasted workload, staffing models, and scheduling rules to create efficient schedules.
Partner with Contact Center leadership and internal stakeholders to support workforce planning and operational needs.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 50 years of experience, they are committed to building fiber optic networks and serve over 1 million connections.
Distill complex operational signals into high-impact narratives for stakeholders.
Analyze long-term business trends and the financial efficiency of SLA safeguarding.
Conduct forensic audits of agent behaviors to ensure hidden capacity drains are eliminated.
Clipboard Health is a fast-growing Series C marketplace that helps professionals turn extra time and ambition into career growth and financial opportunity. We are a leader in the Long Term Care vertical with a global, remote team of 1,000+ people and have been profitable since 2022.
Improve reporting, forecasting accuracy, and planning processes.
Support expense management and improve cost visibility across teams.
Build models to evaluate ROI, payback, and investment decisions.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market.