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The Role:
- Own end-user and infrastructure support for a mid-level IT environment.
- Act as an escalation resource and contribute to projects and system improvements.
Key Responsibilities:
- Troubleshoot hardware, software, and network issues across PCs, retail PoS, servers, and wireless.
- Manage incidents via Freshservice, respond to SolarWinds alerts, and support site upgrades with up to 40% travel.
Qualifications:
- 3+ years of IT operations experience and knowledge of Windows Server, Dell, Nutanix, Meraki, and Fortinet.
- Ability to pass state cannabis licensing and travel on short notice.
Green Thumb
Green Thumb is a cannabis company that cultivates, manufactures, and retails cannabis products across the U.S. They are a growing organization that values operational excellence and teamwork, with a focus on supporting retail, manufacturing, and distribution locations.