Care Coordinator

About the Role:

• You will be the primary point of contact for users with back pain, providing support via phone, email, and chat.
• You will ensure smooth onboarding and guide users through our digital therapy platform.
• You will document all interactions accurately and maintain high data quality.

What You'll Be Doing:

• You will contact new users, ease their anxieties, and explain the next steps of their treatment.
• You will coordinate with doctors and insurance companies to resolve administrative issues and cost coverage.
• You will troubleshoot technical issues and escalate them to the development team when needed.

What You Need to Have:

• An apprenticeship or degree in healthcare (e.g., physiotherapy, healthcare management, medical assisting).
• At least 2 years of professional experience in customer service.
• Excellent written and spoken German (C2) and English (B2/C1) skills.

Benefits:

• Health, dental, and vision insurance.
• Meal allowance and equity shares.
• Remote work allowance and flexible working hours.
• Discretionary vacation and snacks.