Partner Program Manager

Key Responsibilities:

• Ticket & Queue Management: Serve as primary operator for the partner desk, consistently clearing daily Zendesk and CRM queues for partner applications, support inquiries, and directory listings.
• Deal Registration & Lead Routing: Manually review, verify, and route inbound deal registrations and co-selling feeds, ensuring high data accuracy and strict adherence to turnaround SLAs.
• Data Hygiene & Maintenance: Execute day-to-day administrative and data-entry tasks to maintain accurate records across platforms like Salesforce and Airtable.

Qualifications:

• PRM Experience: Familiarity with Partner Relationship Management platforms (Impartner) and account mapping utilities (like Crossbeam).
• Ecosystem Understanding: Understanding of standard channel models (Resell, Referral, ISV, SI) and standard partner support inquiries.
• Process Execution & Improvement: Maintain focus on executing existing manual workflows while flagging bottlenecks and sharing ideas for future process automation.

Location & Travel:

• This role is remote but not eligible in CA, CT, NJ, NY, PA, WA.
• Approximately <XX%> travel is anticipated for in-person connections and team gatherings.