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Key Responsibilities:

  • Act as the highest level of technical escalation for critical customer issues.
  • Perform deep-dive troubleshooting and root cause analysis.
  • Partner with Engineering and DevOps teams to deliver fixes.

Requirements & Qualifications:

  • 2+ years in Tier 3 Technical Support or similar.
  • Proficiency in Python, SQL, and cloud platforms (AWS, Azure, GCP).
  • Strong understanding of REST APIs, microservices, and observability tools.

Benefits:

  • Health and dental insurance, meal and food allowance.
  • Extended paternity leave and childcare assistance.
  • Profit sharing, life insurance, and continuous learning platform.

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