Provide clear, timely support via email, phone, chat, and video calls for customer issues.
Manage Level 1 tickets, resolving what you can and escalating complex issues to Level 2.
Document new issues and simplify technical jargon to help customers resolve problems independently.
RunPod is the AI Developer Cloud, used by over one million developers to build, train, and deploy AI. We are a small, remote-first team that moves fast and values ownership and urgency.
You will investigate and resolve medium-complexity technical support requests, performing detailed troubleshooting and applying solutions within SLAs.
You will serve as a technical filter to improve first-contact resolution, prevent escalations, and maintain accurate records of all interactions.
You will support junior team members, identify recurring issues, and contribute to improving internal processes and knowledge resources.
Brazil Security & IT provides IT support and technical assistance for medium-complexity client needs, ensuring efficient issue resolution and positive experiences. The company values collaboration, continuous learning, and operational excellence.
You own and resolve moderate-to-complex customer issues, including performance problems and API failures.
You provide informal guidance and mentorship to junior staff to build their technical skills.
You identify and implement support process improvements and collaborate with cross-functional teams.
Aera Technology is a pioneer in Decision Intelligence Platforms, using AI and machine learning to automate decision-making processes. The company has a global team of over 400 employees and is VC-funded, with a focus on innovation and growth.
Be the first point of contact for customers, understanding their needs via email, chat, and phone.
Own, prioritize, and troubleshoot complex technical issues, providing excellent solutions.
Develop in-depth knowledge of Sardine's platform and APIs to effectively resolve customer issues.
Sardine is the leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. It's a remote-first team with a culture valuing performance and flexibility, spanning over 6 billion profiled devices.
Support daily production operations and ensure the stability and availability of client websites and applications.
Identify, troubleshoot, and resolve production incidents, escalating complex issues when necessary.
Collaborate with application support teams and use monitoring tools to detect and resolve potential service disruptions.
Beyondsoft is a leading mid-sized IT and consulting company that combines modern technologies and methodologies to tailor solutions for businesses. With a global team across North America, South America, Europe, and Asia, we foster a diverse and inclusive culture focused on collaboration and innovation.
Act as the senior technical point of contact for enterprise customers, leading calls and resolving complex issues.
Own critical escalations, bridging customers with engineering teams through code-level debugging, SQL, and root cause analysis.
Design AI-powered tools and automations to reduce response times and build scalable systems from support data.
RYZ Labs specializes in engineering solutions, building scalable systems and automations for B2B SaaS customers. They are a remote-first company with a focus on customer success and technical operations, fostering a collaborative culture.
Provide white-glove technical support and executive-level communications for escalated customer accounts.
Investigate and resolve complex technical issues, using SQL, APIs, and collaboration with Product and Engineering.
Own end-to-end customer issue resolution and build strong relationships with technical contacts.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers, from Fortune 500 enterprises to small businesses, across a wide range of industries.
Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers.
Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations.
Handle live incidents end-to-end, performing root cause analysis and turning noisy reports into validated, high-signal work for Engineering.
We operate a marketplace connecting healthcare professionals with workplaces in need, enabling financial stability and essential care for millions. We're a remote-first team of over 1,000, profitable since 2022, and leaders in Long-Term Care staffing.
Support customers in end-to-end engagement, including onboarding, account setup, debugging, and feature discovery.
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit, and partner with engineering to reproduce bugs.
Surface customer feedback and insights to inform product choices and deliver high-touch enterprise support at scale.
Linear builds the product development system for teams and agents, enabling AI-era software development. Founded in 2019, Linear serves 40,000+ companies with a distributed, focused team across North America, Europe, and Australia.
Use strong technical and diplomatic skills to address customer issues and provide feedback to product and engineering teams.
Work with customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially costly consequences.
Collaborate via Slack and file JIRAs to report reproducible bugs, while analyzing customer trends to improve support processes.
We are shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, employing a vibrant and diverse team.
Provides high-quality technical support to partners via multiple channels including email, phone, chat, and remote sessions.
Investigates, documents, and resolves technical issues while escalating critical incidents to appropriate teams.
Maintains knowledge base articles and identifies trending issues to improve product and service quality.
ConnectWise is a global leading software company providing a suite of tools for technology solution providers to manage their businesses and deliver customer experiences. With over 3,000 colleagues worldwide, the company fosters an inclusive culture where every employee is valued for their unique contributions.
Work on support cases from wholesale providers and resolve complex customer requests.
Assist customers with troubleshooting message deliverability and manage carrier escalations.
Collaborate with product and engineering teams via Slack to improve processes.
Twilio delivers innovative communication solutions to businesses and developers worldwide. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.
Provide product support for a wide range of customer inquiries via phone, email, social media, and chat.
Resolve complex support problems, escalate issues as necessary, and ensure Support SLAs and CSAT goals are consistently met.
Mentor newer team members, contribute to knowledge base content, and improve existing processes and procedures.
Twilio delivers innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences. The company is remote-first with a strong culture of connection and global inclusion, where a diverse team makes a global impact each day.
Provide fast, clear, and careful support to clinicians, care teams, and health system admins after go-live.
Investigate and resolve inbound issues across Pylon, email, chat, phone, and Slack, troubleshooting with APIs, SQL, and logs.
Surface trends and insights from customer feedback to inform product decisions and write help center articles.
ArcHouse is on a mission to modernize and transform the way hospice, palliative, and care-at-home providers operate their business and care for patients. Founded in 2023, they are building a platform that enables true efficiency for healthcare providers, with a remote-first culture.
Design and develop highly scalable, resilient microservices for 50M+ monthly accesses and high-concurrency environments.
Drive AI-first architectural evolution, integrating backend systems with LLM conversational capabilities and data ecosystems.
Take end-to-end ownership of the software development lifecycle, from definition to production, while mentoring mid-level and junior engineers.
Grupo QuintoAndar is the largest real estate ecosystem in Latin America, helping people love where they live across six countries. It is investing R$ 2 billion in technology and AI, fostering a remote-first culture with deep technical density and mentorship.
Manage support tickets for a cloud-based payments platform and resolve issues within SLAs.
Investigate incidents using GCP logging, MySQL queries, and microservices tracing.
Document findings, improve runbooks, and provide clear updates to banking clients.
The company operates a cloud-based commercial card and payments platform for banking clients in a regulated financial environment. It offers a global, collaborative culture with mentorship, structured support operations, and hands-on technical growth.
Take ownership of complex technical support cases involving platform performance, APIs, and integrations.
Lead technical investigations and mentor junior engineers through knowledge sharing and shadowing.
Collaborate with Engineering and Product teams to improve support operations and resolve escalated issues.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to streamline recruitment, focusing on efficiency and objectivity.
Take on top-tier technical escalations to resolution.
Improve customer experience with Support, Success, and Engineering.
Build internal tools that help Product Support scale.
Boulevard provides a client experience platform for appointment-based self-care businesses such as salons and spas. The company is large enough to transform the industry, with a culture of experimentation and inclusivity.
Act as designated technical support engineering contact for strategic customers.
Resolve complex technical problems with potentially costly and far-reaching consequences.
Deliver proactive guidance to customers using Twilio technologies to reduce business-impacting downtime.
Twilio provides innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. The company is a remote-first organization with a strong culture of connection and global inclusion.
Own and evolve the cloud platform including compute layer, EKS fleet, and serverless infrastructure across AWS and GCP.
Design and maintain infrastructure-as-code and networking layers to ensure reliability, security, and scalability.
Build AI-powered automation and observability tools to catch issues before customers notice.
Webflow is the agentic web marketing platform helping modern marketing teams build, manage, and optimize high-performing web experiences. Serving over 2 million users across 190 countries, the company values grit, speed, and craft.