You own and resolve moderate-to-complex customer issues, including performance problems and API failures.
You provide informal guidance and mentorship to junior staff to build their technical skills.
You identify and implement support process improvements and collaborate with cross-functional teams.
Aera Technology is a pioneer in Decision Intelligence Platforms, using AI and machine learning to automate decision-making processes. The company has a global team of over 400 employees and is VC-funded, with a focus on innovation and growth.
Own and resolve complex Level 4 (L4) support escalations within assigned product areas.
Investigate, reproduce, and diagnose customer-reported technical issues and conduct root cause analysis.
Collaborate with engineering and product teams to drive product improvements and document technical findings.
An AI-powered technology environment focused on helping businesses streamline operations, automate workflows, and deliver exceptional customer experiences. A fast-growing, inclusive workplace that encourages ownership, initiative, continuous learning, and knowledge sharing.
Provide white-glove technical support and executive-level communications for escalated customer accounts.
Investigate and resolve complex technical issues, using SQL, APIs, and collaboration with Product and Engineering.
Own end-to-end customer issue resolution and build strong relationships with technical contacts.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers, from Fortune 500 enterprises to small businesses, across a wide range of industries.
Own and resolve complex L4 support escalations within assigned product areas and perform root cause analysis.
Collaborate with Engineering and Product teams to troubleshoot, document, and improve product quality and customer experience.
Use APIs, SQL, and debugging tools to investigate issues, and provide technical training and documentation to support teams.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Monitor and manage incoming customer cases during the night shift, performing initial technical investigation and troubleshooting.
Gather logs, error messages, and reproduction steps, and investigate configuration, data, API, and integration issues using internal tools.
Escalate urgent or complex cases to senior engineers with complete technical information and contribute to the knowledge base.
Novidea is a global software company that provides an enterprise SaaS platform for the insurance industry. As a growing technology company, Novidea values innovation, collaboration, and dedicated support to customers worldwide.
Own complex technical inbound partner requests and perform root-cause analysis within SLA.
Debug API traffic, webhooks, and integrations to diagnose partner issues without escalating by default.
Collaborate with Engineering, Partnerships, and Customer Support to improve tooling and documentation.
AtomicVest builds financial infrastructure for consumer-facing investing experiences, including ESG and multi-currency trading across 60 markets. It is a fast-growing, remote-first team of finance and tech enthusiasts backed by $55M.
Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers.
Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations.
Handle live incidents end-to-end, performing root cause analysis and turning noisy reports into validated, high-signal work for Engineering.
We operate a marketplace connecting healthcare professionals with workplaces in need, enabling financial stability and essential care for millions. We're a remote-first team of over 1,000, profitable since 2022, and leaders in Long-Term Care staffing.
Act as the senior technical point of contact for enterprise customers, leading calls and resolving complex issues.
Own critical escalations, bridging customers with engineering teams through code-level debugging, SQL, and root cause analysis.
Design AI-powered tools and automations to reduce response times and build scalable systems from support data.
RYZ Labs specializes in engineering solutions, building scalable systems and automations for B2B SaaS customers. They are a remote-first company with a focus on customer success and technical operations, fostering a collaborative culture.
Provide hands-on technical support and custom development for enterprise platform clients during launches and implementations.
Design and implement API integrations, Claude AI tooling, and web-based solutions to meet client-specific requirements.
Diagnose and resolve complex technical issues through root cause analysis, SQL queries, and cross-functional collaboration.
Phizenix builds enterprise platforms that help organizations streamline supply chain, procurement, and logistics with AI-powered solutions. Their team fosters a fast-paced, customer-centric culture focused on innovation and hands-on problem-solving.
Support customers in end-to-end engagement, including onboarding, account setup, debugging, and feature discovery.
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit, and partner with engineering to reproduce bugs.
Surface customer feedback and insights to inform product choices and deliver high-touch enterprise support at scale.
Linear builds the product development system for teams and agents, enabling AI-era software development. Founded in 2019, Linear serves 40,000+ companies with a distributed, focused team across North America, Europe, and Australia.
Serve as the escalation point for advanced technical issues involving ERP integrations, APIs, and custom configurations.
Perform in-depth log analysis and root cause analysis, documenting clear steps for development teams.
Create and maintain advanced troubleshooting guides and knowledge base articles for complex scenarios.
Versapay is a platform that automates accounts receivable by streamlining B2B payments and reconciliation, providing end-to-end cash flow clarity. With 10,000 customers and 5M+ companies transacting, they facilitate 110M+ transactions and process $300B+ in payments volume annually, fostering a data-driven culture.
Lead the transformation and development of a global technical support organization for an AI-driven enterprise platform.
Build and lead high-performing distributed technical support engineering teams with strong technical standards.
Design and implement AI-assisted workflows and automation to improve resolution speed and consistency.
Jobgether is an AI-powered job matching platform that connects candidates with top companies. They operate with a remote-first, flexible culture, focusing on objective and fair candidate evaluation through their technology.
Support customers end-to-end: onboarding, account setup, debugging, and feature discovery
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit
Partner with engineering to document and reproduce bugs, and surface insights for product decisions
We are building the product development system for teams and agents in the AI era. Founded in 2019, we serve over 50,000 companies with a small, distributed team across North America, Europe, and Australia, driven by focus and craftsmanship.
Take on top-tier technical escalations to resolution.
Improve customer experience with Support, Success, and Engineering.
Build internal tools that help Product Support scale.
Boulevard provides a client experience platform for appointment-based self-care businesses such as salons and spas. The company is large enough to transform the industry, with a culture of experimentation and inclusivity.
Provide fast, clear, and careful support to clinicians, care teams, and health system admins after go-live.
Investigate and resolve inbound issues across Pylon, email, chat, phone, and Slack, troubleshooting with APIs, SQL, and logs.
Surface trends and insights from customer feedback to inform product decisions and write help center articles.
ArcHouse is on a mission to modernize and transform the way hospice, palliative, and care-at-home providers operate their business and care for patients. Founded in 2023, they are building a platform that enables true efficiency for healthcare providers, with a remote-first culture.
Provide clear, timely support via email, phone, chat, and video calls for customer issues.
Manage Level 1 tickets, resolving what you can and escalating complex issues to Level 2.
Document new issues and simplify technical jargon to help customers resolve problems independently.
RunPod is the AI Developer Cloud, used by over one million developers to build, train, and deploy AI. We are a small, remote-first team that moves fast and values ownership and urgency.
Resolve escalated technical and functional issues for Surgimate clients through the Tier 2 support queue.
Troubleshoot product configuration, permissions, workflow, and data issues, reproducing problems and identifying workarounds.
Escalate to Tier 3 and Engineering with complete documentation, and create knowledge base articles to improve team efficiency.
Surgimate builds an operating system for surgical orchestration, with platforms for scheduling, implant management, and post-operative care. They are a remote-first team across the US with R&D centers in Israel and India, offering flexible work and meetups.
Serve as first point of contact for customer support, delivering empathetic and timely resolutions.
Own technical issues across AI output, SSO, APIs, and error logs, investigating with tools like Datadog and Snowflake.
Collaborate with team members to improve support processes and maintain deep product knowledge.
Harvey is transforming legal and professional services by combining frontier AI with enterprise-grade platforms. They have strong product-market fit and are scaling fast, with a culture focused on decisiveness, simplicity, and continuous improvement.
Troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment using SQL and diagnostic tools.
Support enterprise clients directly, explain findings, and collaborate with engineering teams to resolve advanced technical problems.
Monitor production systems, identify performance bottlenecks, and contribute to documentation and support process improvements.
This is a technical support role for a partner company delivering business-critical SaaS solutions to enterprise clients. The team is lean and collaborative, valuing initiative, accountability, and practical contributions.
Triage and respond to daily merchant and customer tickets via Slack and Pylon, meeting SLA targets.
Build internal tooling and automate workflows using Retool, Metabase, and SQL to reduce support friction.
Partner with Engineering, Product, and Operations to debug issues, test new features, and improve support systems.
Flex provides technology that enables health and wellness brands to accept HSA and FSA payments online, including real-time eligibility verification and split payments. It is an early-stage startup with a small, scrappy, remote-first team.