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What You'll Do:
- Handle incoming Beacon active planning alerts and escalate to school officials.
- Identify and escalate new issues and trends, contribute to solution building.
- Support overall Technical Support tickets as business needs arise.
Who You Are:
- Flexible availability with willingness to work any shift, including weekends and holidays.
- Demonstrated ability to follow protocols while handling sensitive situations professionally.
- 1+ year in a Support role or customer-facing role; experience with Zendesk preferred.
What We Offer:
- Opportunity to impact safe digital learning experiences for K-12 students.
- Partner with passionate colleagues driven to make a difference.
- Typical base salary of $19 per hour with additional benefits listed on our careers page.
GoGuardian
GoGuardian provides award-winning learning solutions for K-12 schools to promote effective teaching, equitable engagement, and student safety. They are a remote team of diverse, mission-driven employees focused on improving learning environments.