Support Agent I
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20w maternity
20w paternity
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About the Role:
- You will manage customer support interactions across phone, chat, and email with professionalism.
- You will troubleshoot common technical issues and resolve routine inquiries within SLAs.
Key Responsibilities:
- Deliver solutions that exceed customer expectations and enhance product usage.
- Develop and maintain working knowledge of Renaissance products.
Benefits:
- World-class health benefits including medical, dental, vision, and telehealth.
- 401(k) with company match, paid parental leave, and tuition reimbursement.
Renaissance
We are a global leader in pre-K–12 education technology, helping educators analyze, customize, and plan personalized learning paths for students. Our solutions are used in over one-third of US schools and in more than 100 countries worldwide, and we value trust, teamwork, and growth.