Act as a reliable operational partner for enterprise partners, managing complex account configurations and routine updates.
Respond to customer questions and troubleshoot basic technical issues via email in a timely, friendly manner.
Follow detailed Standard Operating Procedures and perform data entry tasks with speed and precision.
Brightwheel is the largest platform in early education, trusted by millions of educators and families every day. It is a three-time Cloud 100 company with a distributed team across US time zones.
Provide primary support for employees at all levels, leading process improvements and ensuring HRIS data integrity.
Collaborate with management and employees as a trusted partner and business-oriented problem solver.
Apply systems-thinking to HR processes, using tools like ADP, Lattice, and Jira to drive efficiency.
GoGuardian provides award-winning learning solutions for K-12 schools to promote effective teaching and student safety. They are a remote team of diverse, mission-driven employees dedicated to improving learning environments.
Serve as primary support for teachers, troubleshooting technical and classroom issues via email and calls.
Manage help desk processes, create self-service resources like articles and videos, and escalate product bugs.
Collaborate with product and engineering to identify recurring issues and improve support resources.
Opportunity Education develops Feedback Forward, an app for daily exit tickets that supports educators and schools. The organization is distributed across various US and overseas locations, with a small team focused on improving classroom technology.
You will triage and manage work in the global SOC Support queue, balancing new requests and active incident work.
You will provide clear, timely, and empathetic partner support through email, chat, and outbound phone calls.
You will translate SOC findings and incident reports into practical guidance for partners.
Huntress is a cybersecurity company founded in 2015 by former NSA cyber operators, protecting small to midsize businesses. They are a fully remote team with a culture of inclusivity and a focus on stopping hidden threats.
Manage customer support interactions across multiple channels (phone, chat, email) with professionalism and empathy.
Troubleshoot common technical issues and resolve routine inquiries within established SLAs.
Document all interactions and escalate complex problems as needed.
We are a global leader in pre-K–12 education technology, helping educators analyze, customize, and plan personalized learning paths for students. Our solutions are used in over one-third of US schools and in more than 100 countries worldwide, and we value trust, teamwork, and growth.
Conduct quality assurance reviews of HelpLine interactions and provide direct, constructive feedback to volunteers.
Provide unbiased, nonjudgmental perinatal mental health peer support and manage the HelpLine queue during surges.
Document all interactions in iCarol and collaborate with the team to ensure consistent, high-quality support.
PSI provides peer support, education, and resources for perinatal mental health. The organization operates a HelpLine staffed by volunteers and specialists, fostering a collaborative culture focused on growth and quality.
Act as an intermediary between partners and the SOC team, providing exceptional customer support via phone, email, and chat.
Break down complex SOC concepts, log data, and product behavior into digestible guidance for partners.
Collaborate with internal teams to troubleshoot product issues and advocate for partner needs.
Huntress is a cybersecurity company founded by former NSA operators, offering enterprise-grade security to businesses of all sizes. It is a fully remote global team securing over 5M endpoints and 11M identities, with a culture of passionate ethical hackers.
Be the first point of contact for customers, logging all interactions as support tickets.
Respond promptly and prioritize issues based on SLA and operational impact.
Resolve or route tickets and provide proactive updates to customers.
GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.
Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
Troubleshoot common software and account-related issues, investigate reported problems, and document support requests and resolutions.
Escalate complex issues to internal teams, follow up with customers, and help create product guides, FAQs, and support documentation.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.
Respond to customer support requests during overnight PST hours, primarily Tier 1 support for Parkade users.
Identify root causes of straightforward issues, troubleshoot, and provide clear next steps.
Maintain accurate documentation and escalate issues when necessary.
Frontier is a subsidiary of Fresh Prints, a fully remote, 150-person company based in New York. We help companies grow full-time, cross-functional teams abroad.
Answer user questions over chat, email, and phone.
Handle user account requests, including application processing, card disputes, and missing payments.
Teach customers how to use the product and translate user confusion into product suggestions.
Mercury builds a complete finance stack for startups. Since 2019, it has grown to serve over 300,000 startups and small businesses, fostering a culture of warmth and competence.
Manage tutoring session reports, user rostering, and scheduling to ensure operational accuracy.
Coordinate tutor substitutions, onboarding, and cross-functional issue resolution.
Identify opportunities to improve workflows and maintain strong communication with leadership.
They operate an online tutoring marketplace connecting students with tutors. They are a growing, education-focused organization with a collaborative, team-oriented culture.
Support clients and their employees in navigating education assistance programs.
Follow documented workflows and maintain detailed case notes to ensure accurate support.
Communicate clearly and empathetically to guide borrowers through complex processes.
PeopleJoy provides managed education benefits software for employers committed to their people and purpose. Their culture emphasizes customer-first, accountability, and continuous improvement, with a diverse team united by a shared drive to help others.
Provide application support to customers and internal users, troubleshooting and resolving issues.
Document problems, maintain knowledge bases, and escalate complex issues to Engineering or Product teams.
Test product fixes and guide users through workflows, features, and troubleshooting steps.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions and streamline operations. It offers a remote-first working environment, professional development opportunities, and a benefits package.
Provide a high level of customer service and professionalism
Ensure students are successful in meeting their academic goals
Ensure students have a 'one of a kind' top-notch positive experience
StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses, and the company is backed by venture capital firms.
Own the success, retention, and growth of a portfolio of strategic district partners, focusing on student safety and well-being outcomes.
Build trusted relationships with district leaders and drive product adoption through consultative success plans and cross-functional collaboration.
Manage end-to-end renewals, identify expansion opportunities, and navigate complex implementations with accountability for retention.
Gaggle provides student safety, well-being, and educational technology solutions for K-12 school districts. The company works with district partners across the U.S. and emphasizes a cross-functional, team-based culture.
Serve as a primary support contact for pre-offsite questions and provide clear follow-through before, during, and after each event.
Attend company offsites to support the event planner, coordinate onsite logistics, and provide real-time employee experience support.
Support virtual events by monitoring chat, scrubbing attendee lists, and coordinating reminders to ensure smooth experiences.
Huntress is a cybersecurity company founded by former NSA operators that provides enterprise-grade security to businesses of all sizes. They are a remote-first team securing over 5 million endpoints and 14 million identities, with a culture centered on giving a damn and supporting each other.
Provide personalized technical support to customers via email and phone.
Troubleshoot and resolve issues while collaborating with engineering teams.
Create and maintain help center resources to empower customer self-service.
Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.
Handle student interactions via calls, chats, texts, and emails with empathy and professionalism.
Manage Tier II tickets and escalations while using AI-powered support tools.
Prioritize multiple deliverables and share insights to enhance the student experience.
Aceable is a mobile education platform offering affordable online courses in driver's ed, real estate, healthcare, and mortgage/home insurance. It serves hundreds of thousands of students monthly and is recognized as a Best Place to Work with a creative, collaborative culture.
Participate in process improvement initiatives and maintain knowledge of ITIL best practices.
Netrix Global provides the people, processes, and technology to run and scale modern businesses. We are a top system integrator (CRN VAR500) serving healthcare, manufacturing, government, and more, with a culture of ownership and teamwork.