Part-Time On Call Representative

Shift Details & Compensation:

• 24-hour shifts from Friday 5:00 PM to Saturday 5:00 PM or Saturday 5:00 PM to Sunday 5:00 PM.
• Flat rate of $250 per 24-hour shift with weekly commitment.
• Must remain reachable and available to answer calls during the entire shift window.

Location & Training:

• Remote position but must reside in Michigan.
• In-person training required at headquarters in Farmington Hills, MI before starting remote shifts.
• Training involves coordination with Operations and Client Service Managers.

Essential Functions:

• Answer all incoming calls and return missed calls within 10 minutes.
• Communicate effectively with clients, field staff, CSMs, and Operational Directors.
• Fill shifts strategically while managing margins and minimizing overtime.
• Assist staff with basic tablet issues and submit IT support tickets when necessary.
• Schedule or update shifts in the EMR system.

Qualifications:

• Preferred background in Medical, Call Center, or Emergency Medical Services.
• Bachelor’s degree or equivalent professional experience.
• Strong critical thinking, negotiation, and problem-solving skills in high-pressure roles.
• Professional communication and digital tool proficiency.