Support customers over the phone with product information and account corrections.
Ensure accuracy and completeness of customer paperwork and records.
Resolve product or service problems by clarifying complaints and providing solutions.
Five Star Solutions provides customer support services for the firearms industry. The company is an equal opportunity employer committed to cultivating a professional, diverse workforce.
Provide world-class technical support for desktops, laptops, medical devices, and software across Henry Ford Health locations and remotely.
Troubleshoot, research, diagnose, resolve, and escalate complex technical issues while safeguarding security.
Contribute to projects, test new technologies, and support knowledgebase growth and new hire training.
Henry Ford Health partners with millions on their health journey across Michigan and the world, offering a full continuum of services from primary to specialty care. With 13 hospitals and hundreds of ambulatory locations, it's one of the nation's most respected academic medical centers based in Detroit.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.
Process approved physician orders and manage referrals with attention to detail.
Track documentation requiring physician signatures and escalate as needed.
Ensure timely billing and complete EMR files for discharged patients.
CommonSpirit Health at Home is a full-service health care organization that provides home health and hospice services. As a faith-based organization, it is committed to improving patient health and community well-being through compassionate care.
Provide empathetic, accurate, and efficient support to patients via email and phone.
Manage high volume of interactions while meeting quality and productivity metrics.
Escalate clinical, operational, or technical issues appropriately and maintain accurate documentation.
Ro is a direct-to-patient healthcare company offering telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in healthcare, earning numerous honors from Fortune and Great Place to Work.
Schedule and coordinate diagnostic imaging services across multiple modalities for patients in a remote contact center environment.
Manage high-volume inbound and outbound interactions with empathy, accuracy, and strict HIPAA compliance.
Navigate multiple systems simultaneously while maintaining productivity and quality standards.
Carenet Health is a healthcare services company that provides patient engagement and clinical support solutions. We foster collaboration, creativity, and innovation, and are committed to empowering growth through trust, opportunity, and accountability.
Serve as the initial point of contact for patients, handling scheduling and phone inquiries.
Use EPIC system to schedule, reschedule, and cancel appointments efficiently.
Provide exceptional customer service, resolving patient complaints and ensuring positive experiences.
CommUnityCare Health Centers provides patient-centered care to communities, focusing on coordination and access. They emphasize diversity, collaboration, and a supportive work culture for staff.
Provide primary phone support for customers, including handling escalated calls with empathy and professionalism.
Manage email and EMR messaging as secondary channels to resolve non-medical inquiries.
Navigate multiple platforms simultaneously while upholding productivity and quality standards.
Hims & Hers is a leading health and wellness platform that redefines healthcare by delivering accessible, affordable, and personal care from diagnosis to treatment. They are a public company on the NYSE with a talent-first, flexible/remote culture.
Lead a non-clinical outreach team, overseeing daily operations and EHR/platform administration.
Monitor KPIs, manage escalations, and implement workflow improvements for patient engagement.
Coach, mentor, and develop a remote team while fostering an inclusive, patient-centered culture.
Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, the company has grown into the largest network of independent primary care in the country, fostering a remote-first, collaborative, and inclusive culture.
Address patient and DPOA inquiries via phone and patient portal, and assist with scheduling follow-up appointments.
Manage electronic health records, maintain patient rosters, and facilitate provider orders and prior authorizations.
Collaborate with the Curana interdisciplinary care team and handle incoming calls professionally.
Curana Health is a national leader in value-based care for senior living, offering on-site primary care and Medicare Advantage plans. Founded in 2021, it has grown to serve 200,000+ seniors in 1,500+ communities, with a team of 1,000+ clinicians and staff, ranking #147 on the Inc. 5000.
Provide clinical and administrative support to a remote healthcare team during weekends, holidays, and peak patient volume.
Review laboratory results, coordinate referrals and pharmacy communications, and document actions in the EMR.
Work independently while collaborating with physicians, PAs, and care coordinators to ensure continuity of care.
The partner company is a growing virtual care organization delivering remote healthcare services across Canada. Their team focuses on inclusive, accessible patient care and multidisciplinary collaboration.
Work remotely from home with a set schedule, 8:30am to 5pm Monday through Friday.
Assist older adults with healthcare needs such as insurance questions, ride coordination, and medication refills.
No experience required; just need a computer, reliable internet, and a friendly phone manner.
This company helps older adults navigate healthcare challenges like insurance confusion, transportation, and medication access. They provide an organized workflow where employees assist one person at a time, fostering a low-stress, supportive culture.
Handle inbound calls efficiently, schedule/reschedule appointments, and complete daily administrative tasks for the Call Center support team.
Provide excellent customer service with a professional, confidential work ethic and knowledge of HIPAA regulations.
Work remotely from approved states (PA, MD, VA, DC, FL, GA) with reliable internet and a quiet dedicated space.
Vision Innovation Partners exists to protect and restore vision. The company offers a culture centered on its Shared Values – PATIENTS, with opportunities for growth and development.
Supervises representatives, manages performance, and provides feedback through side-by-side and recorded call reviews.
Handles escalated calls, partners with business units, and coordinates team schedules to maximize efficiency.
Monitors volumes for pending queues and ensures timely processing of prior authorization forms.
PharMerica is a long-term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States. It operates as part of BrightSpring Health Services, combining personalized care with the resources of a national network.
Contact designated pharmacies in Ontario, British Columbia, and Alberta by phone to collect medication pricing data.
Overcome objections from pharmacy staff using persuasive communication and quick thinking.
Maintain accuracy in documenting collected data to meet daily and weekly targets.
MCA is a leading Canadian merchandising company providing services to retailers and consumer packaged goods companies across Canada. They offer diverse services including merchandising, sales, price collection, retail audits, and store renovations, with a focus on people-first culture and measurable impact.
Triage all Tier 2 clinical calls from the IS Service Center, addressing immediate customer needs to ensure quality clinical care.
Utilize knowledge of Epic and care workflows to identify and resolve application issues, providing just-in-time training as needed.
Document issues and troubleshooting steps in the ticketing system, escalating complex problems to appropriate support personnel.
Piedmont Healthcare is a healthcare system dedicated to providing quality clinical care. It is a large organization with a supportive culture that emphasizes employee wellness and professional growth.
Manage and triage patient vital signs remotely, using motivational interviewing to drive positive health behavior changes.
Perform monthly wellness calls with patients, collaborating with care teams to set patient-centric goals.
Escalate urgent care needs appropriately and meet program engagement metrics in a remote MST-based role.
Vivo Care is building a future where care is continuous, personal, and connected, challenging the status quo in healthcare. We are a fast-growing startup where everyone has a voice, fostering a culture of inclusion, collaboration, and innovation.
Serve as primary point of contact for clients, managing inbound/outbound communications with professional excellence.
Resolve inquiries via phone, email, chat, or social media, de-escalating issues and escalating when necessary.
Track call information for auditing and reporting, and upsell if required.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion, diversity, and career growth.
Make outbound calls to prospective customers to discuss mortgage loan interest and refinancing needs
Gather customer financial information and communicate next steps to loan officers
Provide high-level customer service through email and phone to create an exceptional experience
New American Funding is a mortgage lender focused on helping customers achieve home financing goals through loan origination and refinancing. The company supports a customer-centered culture and offers a remote work environment.
Triage incoming phone calls from members and pharmacies with professional etiquette.
Identify, document, and escalate member and pharmacy concerns to appropriate teams.
Ensure first-call resolution and exceptional customer care with genuine compassion.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.