Sr Program Manager, Member Experience
Benefits
4w PTO
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Program Management & Enablement:
- Own a portfolio of high-impact, cross-functional initiatives such as new channel implementation from concept to full adoption.
- Establish governance cadences, clear ownership, and success metrics, while actively managing risks and interdependencies.
- Help evaluate operational performance, lead high-impact initiatives, and ensure that organizational goals are on track.
Data Analysis and Improvement:
- Scrutinize customer feedback and data with meticulous attention to detail.
- Identify key areas where improvements can be made to the customer journey.
- Develop and implement targeted solutions to address these identified areas, fostering a continually improving customer experience.
Metrics & Reporting:
- Analyzing financial data, forecasting, and identifying cost-saving opportunities.
- Define and track key performance indicators (KPIs) and present regular reports to executive leadership on MX performance and budget and the main drivers of over/under spend
Oura
Oura's mission is to empower every person to own their inner potential. With their award-winning Oura Ring and app, they help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. They have a culture where their team feels supported, included, and inspired to do their best work.