Stakeholder Partnership: Work closely with the GM and MATs to determine operational policies that can support each businesses’ strategic growth objectives.
Strategic Recommendations: Develop and execute data-driven recommendations that improve our customer experience and balance cost efficiency, using a data—and technology-first approach.
Evaluate Vertical operational performance, both near and long term, against KPIs to assess opportunities for improvement, both in cost efficiency and improved service levels.
Super.com helps maximize lives for both customers and their team, aiming to help everyone experience all that life has to offer. They are a fast-paced, high-growth tech company that cares about their people and takes career progression seriously.
Design and map the end-to-end member lifecycle journey.
Develop a multi-channel communication strategy to engage and retain members.
Analyze campaign performance and user data to identify insights and opportunities for optimization.
Xapo Bank aims to provide economic freedom and wealth protection globally. They are a fully distributed team of over 130 employees working remotely from 30+ countries.
Design and implement cutting-edge strategies to maximize consumer enrollment.
Leverage performance marketing data to inform strategic recommendations and optimize campaigns.
Collaborate with internal teams—Design, Growth Marketing, Marketing Operations, and Commercial—to execute successful enrollment campaigns.
Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. Omada is proud to be an equal opportunity workplace and affirmative action employer, carefully hiring the best talent and seeking diversity.
Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.
ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.
Serve as the single-threaded owner for all executive-level escalations.
Orchestrate cross-functional resolution.
Craft executive-caliber communications and service-recovery plans that are clear, empathetic, and outcomes-focused.
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. They are focused on helping people live healthier and happier lives, and ensure that their team members have what they need to do their best work — both in and out of the office.
Plan, organize, and track project milestones across product, tech, business, and operational teams.
Assist in gathering and summarizing quantitative and qualitative data to inform project and operational decisions.
Collaborate with local customer support and operational teams to understand workflows, constraints, and country-specific realities.
Docplanner Group aims to help people live longer, healthier lives as the world’s largest healthcare platform, connecting millions of patients with doctors across multiple countries. With over 3,000 employees, they maintain a fast, flexible, and hands-on culture, backed by leading VC funds and focused on profitability and IPO preparation.
Lead operational policies aligning with strategic growth objectives.
Drive improvements through data analysis and ensure exceptional customer experience.
Take ownership of KPIs and collaborate to enhance operational efficiency.
Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Driving operational excellence across the Customer Experience (CX) organization.
Shaping the rhythm of the business and aligning cross-functional teams.
Translating data into insight-driven decision-making.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Develop a data-driven strategy to reduce inbound support cases.
Design and launch proactive support programs, such as an early warning system for common data integration issues.
Develop a scalable process for channeling insights from support interactions directly to Product and Engineering teams.
Komodo Health's mission is to reduce the global burden of disease by using data. They built the Healthcare Map and have a suite of software applications that help answer healthcare's most complex questions for their partners; they value being awesome, seeking growth, delivering “wow,” and enjoying the ride.
Design and manage the operating rhythm for the CX organization, including leadership forums, business reviews, planning cycles, and cross-functional governance meetings.
Lead and develop a team responsible for CX programs and operational strategy supporting post-GTM customer-facing functions.
Define strategy, develop roadmaps, and execute high-impact initiatives spanning multiple customer-facing teams across the post-GTM lifecycle.
They are building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager and pioneering Extended Access Management. The company has surpassed $400M in ARR and is continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row.
Partner with Major Area Leaders to develop and track customer adoption plans.
Monitor product adoption metrics and customer health indicators using AI-driven insights.
Prepare executive-ready materials for business reviews and strategic planning sessions.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to work better; they aim to make the world work better for everyone.
Build and scale end-to-end analytics function including strategic analysis, operational reporting, and insights delivery
Develop comprehensive understanding of customer behavior, segmentation, and lifecycle
Partner with functional leaders to inform strategy, prioritization, and investment decisions
Blackhawk Network (BHN) provides branded payment solutions through a single global platform. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers; their network spans the globe with more than 400,000 consumer touchpoints.
You will identify high-impact opportunities, shape evidence-based solutions, and drive measurable improvements across your product area.
You'll own meaningful product surfaces that directly influence student success and company growth.
Translate user insights and data into clear strategy, prioritized roadmaps, and validated results.
Miaplaza works at the intersection of student experience, business outcomes, and technical execution. They are committed to building an inclusive workplace where everyone belongs and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, age, or any legally protected status.
Create and drive execution of detailed projects, working in collaboration with customer stakeholders
Own communication with clients regularly to provide recommendations and manage expectations
Directly communicate with VP+ level executive stakeholders at customer accounts
Atlassian is a software company motivated by a common goal: to unleash the potential of every team. Their software products help teams all over the planet and are designed for all types of work.
Lead cross-functional programs that enhance customer experience, improve operational efficiency, and deliver measurable business outcomes.
Develop and manage program roadmaps, project plans, timelines, budgets, and risk mitigation strategies.
Communicate program status, risks, and outcomes through regular reporting and executive updates.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Partner with department leadership to define and execute the Customer organization’s mission, vision, and long-term departmental goals.
Own the post-acquisition lifecycle, unifying new teams and offerings into the Customer framework from Day 0 through full integration.
Act as the primary liaison and owner for company-wide strategic initiatives, establishing the KPIs required for accountability.
AuditBoard is a leading audit, risk, ESG, and InfoSec platform. They have surpassed $300M ARR and are continuing to grow, with more than 50% of the Fortune 500 leveraging their technology. They are one of the 500 fastest-growing tech companies in North America.
Own and drive strategic health partnerships and cross-functional programs.
Create structure in ambiguous situations and drive programs from idea to execution.
Improve alignment, communications, and processes between teams.
Modern Health is a mental health benefits platform for employers, offering access to various resources for emotional, professional, social, financial, and physical well-being. They are a fully remote workforce known for its excellence and have a unique culture centered around empathy and accountability.
Partner with CX leadership to shape business plans and coverage models.
Lead annual planning for the Customer Experience organization.
Improve Customer Success efficiency and scaling operations.
GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, used by more than 100,000 organizations. They value knowledge exchange, enabling team members to reach their full potential.
Support multidisciplinary initiatives driving growth and business performance impacting both operations and corporate support functions.
Conduct efficient and effective analyses to solve complex problems and support strategic initiatives.
Establish performance measures, monitor and analyze performance metrics to identify and implement performance-based improvements.
Veolia in North America is the top-ranked environmental company in the United States and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Lead efforts to create survey instruments and focus group frameworks.
Collect and analyze customer data from surveys, sales data, and market research reports.
Develop data-driven recommendations for product improvements.
Jobgether is a platform that uses AI to match job seekers with employers. They aim to ensure applications are reviewed quickly, objectively, and fairly.