Support the ongoing operational health and functionality of AutoFi's products for Dealership and Dealer Group partners.
Serve as a key contact and subject matter expert after implementation, handling inquiries and program adjustments.

What You'll Do:

Triage and prioritize incoming requests, resolve issues, and adjust program settings using JSON, XML, and CSS.
Validate configuration changes and perform troubleshooting to identify root causes, escalating complex issues.
Manage a concurrent workload of 20-30 requests against SLAs while collaborating with internal teams and vendors.

What We're Looking For:

2-3 years of experience in customer support or account management, preferably in SaaS.
Strong attention to detail, analytical thinking, and the ability to explain technical concepts clearly.
Comfort with software configurations, APIs, and AI-assisted tools, plus flexibility for occasional weekend support.

AutoFi

AutoFi is the leading provider of digital commerce technology that powers sales and finance for automotive brands and dealers. The diverse team spans the U.S. and Canada, bringing backgrounds in finance and technology, and values empathy, grit, curiosity, and humility.

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