Configure and integrate AutoFi products for dealer partner launches, translating requirements into launch-ready technical solutions.
Manage 13-20 concurrent implementations, collaborating with onboarding specialists, stakeholders, and vendors to meet deadlines.
Troubleshoot configuration and integration issues using APIs, JSON, XML, HTML, CSS, and testing tools while maintaining quality standards.
AutoFi provides digital commerce technology for automotive sales and finance, processing $4B in funded loans annually. The diverse team spans the U.S. and Canada, backed by major investors and driven by an empathetic, gritty, curious, and humble culture.
Provide white-glove technical support and executive-level communications for escalated customer accounts.
Investigate and resolve complex technical issues, using SQL, APIs, and collaboration with Product and Engineering.
Own end-to-end customer issue resolution and build strong relationships with technical contacts.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers, from Fortune 500 enterprises to small businesses, across a wide range of industries.
Serve as the first point of contact for dealer users, diagnosing and resolving issues across automotive data and software platforms.
Communicate clearly and empathetically with customers while documenting interactions and escalations in CRM systems.
Collaborate with internal teams to identify trends, improve processes, and contribute to knowledge base documentation.
JD Power powers auto-related decisions through proprietary data, advanced analytics, and deep industry expertise. It is a virtual-first company with a culture centered on values, operating across North America, Europe, and Australia.
Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.
Serve as first point of contact for customer inquiries and troubleshoot configuration, workflow, and performance issues.
Replicate issues in controlled environments and document resolutions in Salesforce.
Collaborate with teams to resolve defects and contribute to knowledge base while meeting KPIs.
Accela is an industry leader in designing and delivering government software to improve efficiency and increase citizen engagement. The company has been operating for nearly 20 years and values diversity, equity, and inclusion.
Serve as the frontline expert for customers via phone, email, and chat, resolving issues with empathy and clarity.
Troubleshoot software problems, ask diagnostic questions, and guide customers through practical solutions.
Document interactions in support platforms and escalate complex issues with clear context and reproducibility steps.
AIA Contract Documents delivers standardized contracts and workflow tools for architecture, engineering, and construction professionals. For over a century, it has served as a trusted industry anchor helping firms reduce disputes and achieve more predictable project outcomes.
Own first response across support channels, triaging and resolving straightforward issues per SOPs.
Escalate complex tickets to CS, Engineering, Deployment, or Product with clear documentation.
Monitor device status, validate installs, and route source trigger events for round-the-clock coverage.
Teton builds a real-time, multimodal AI platform that creates a digital twin of the patient and care environment, automating documentation and streamlining healthcare workflows. It is a growing, hands-on team of hard-working, learning-focused people who value ownership and entrepreneurship.
Act as subject matter expert on Netomi’s products, resolving technical issues via Zendesk and managing production setups.
Troubleshoot complex problems using Java, MySQL, and tools like Postman, while collaborating with development teams.
Create knowledge base articles, mentor L1 support staff, and participate in a 24x7 rotational shift.
Netomi is a leading agentic AI platform for enterprise customer experience, working with brands like Delta Airlines and MetLife to automate customer journeys. Backed by WndrCo, Y Combinator, and Index Ventures, the company helps enterprises enhance efficiency and reduce costs.
Own complex technical inbound partner requests and perform root-cause analysis within SLA.
Debug API traffic, webhooks, and integrations to diagnose partner issues without escalating by default.
Collaborate with Engineering, Partnerships, and Customer Support to improve tooling and documentation.
AtomicVest builds financial infrastructure for consumer-facing investing experiences, including ESG and multi-currency trading across 60 markets. It is a fast-growing, remote-first team of finance and tech enthusiasts backed by $55M.
Provide exceptional support to customers via phone, email, chat, and hotline, resolving issues with Tenna's software and hardware.
Troubleshoot complex problems using diagnostic tools and collaborate with internal teams to escalate and resolve tickets.
Take full ownership of support tickets, identify trends, and ensure customers receive timely, thoughtful resolutions.
Tenna provides a comprehensive platform for tracking and managing mixed assets, such as construction equipment, in real time. They are a growing, high-growth team of quality-obsessed, collaborative problem solvers who value continuous learning and customer success.
Build strong customer relationships by providing empathetic Tier 1 support and guiding clients through onboarding.
Deploy technical projects, troubleshoot hardware/software issues, and track tickets using Salesforce CRM.
Create support materials, apply testing processes, and collaborate with departments to improve client satisfaction.
A-OPT provides technology solutions for the short-term rental and hospitality industry, partnering with Airbnb hosts, property managers, and hotel leaders. The company values strong customer relationships and offers a customer-first culture with remote work flexibility.
Transform assigned customers' support experience through technical proficiency and problem solving.
Act as the primary technical point of contact, ensuring customer technical requirements and objectives are met.
Cultivate long-lasting relationships with technical stakeholders, establishing yourself as a trusted advisor.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations that depend on physical operations harness IoT data to improve safety, efficiency, and sustainability. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, and we provide product solutions like Video-Based Safety and Vehicle Telematics.
Handle customer inquiries via phone, chat, and email with empathy and enthusiasm.
Document bugs and collaborate with the development team to advocate for improvements.
Stay current on product features and industry trends to provide best-in-class support.
Tekmetric provides cloud-based software that helps auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017, it values transparency, innovation, and service-first culture, encouraging ownership and growth.
Serve as first point of contact for customer support, delivering empathetic and timely resolutions.
Own technical issues across AI output, SSO, APIs, and error logs, investigating with tools like Datadog and Snowflake.
Collaborate with team members to improve support processes and maintain deep product knowledge.
Harvey is transforming legal and professional services by combining frontier AI with enterprise-grade platforms. They have strong product-market fit and are scaling fast, with a culture focused on decisiveness, simplicity, and continuous improvement.
Own assigned support tickets from start to finish, following detailed procedures to manage user access and resolve technical issues.
Work primarily in HubSpot, Numa's admin tools, and telephony platform to investigate system health alerts and make configuration changes.
Gain practical experience in technical operations, B2B SaaS support, and customer success while collaborating with experienced engineers.
Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents. The company has raised $50 million from leading investors and is recognized as the fastest-growing AI Automotive company, fostering a culture of growth and innovation.
Provide technical support through live chat, troubleshooting POS systems, hardware, and software issues.
Investigate customer-reported problems, identify root causes, and guide customers through clear solutions.
Collaborate with Support, Product, QA, and Development teams to resolve complex issues and improve the customer experience.
Sweed is a product-driven startup building an all-in-one cannabis retail platform that combines POS, eCommerce, Marketing, Analytics, and Inventory Management. We're a remote-first team that's been on the market for 7 years, focused on earning customer trust through simplicity and innovation.
Support customers in end-to-end engagement, including onboarding, account setup, debugging, and feature discovery.
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit, and partner with engineering to reproduce bugs.
Surface customer feedback and insights to inform product choices and deliver high-touch enterprise support at scale.
Linear builds the product development system for teams and agents, enabling AI-era software development. Founded in 2019, Linear serves 40,000+ companies with a distributed, focused team across North America, Europe, and Australia.
Provide exceptional customer service with excellent communication and responsive follow-through.
Troubleshoot and resolve issues involving software, hardware, networking, and technical problems.
Contribute to a knowledge base and test new product releases to improve team effectiveness.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, we are a global remote-first organization focused on speed and ownership.
Provide clear, timely support via email, phone, chat, and video calls for customer issues.
Manage Level 1 tickets, resolving what you can and escalating complex issues to Level 2.
Document new issues and simplify technical jargon to help customers resolve problems independently.
RunPod is the AI Developer Cloud, used by over one million developers to build, train, and deploy AI. We are a small, remote-first team that moves fast and values ownership and urgency.
Act as the senior technical point of contact for enterprise customers, leading calls and resolving complex issues.
Own critical escalations, bridging customers with engineering teams through code-level debugging, SQL, and root cause analysis.
Design AI-powered tools and automations to reduce response times and build scalable systems from support data.
RYZ Labs specializes in engineering solutions, building scalable systems and automations for B2B SaaS customers. They are a remote-first company with a focus on customer success and technical operations, fostering a collaborative culture.