We're looking for a Support Engineer Intern to help deliver reliable, responsive technical support for our dealership customers.
You'll own assigned support tickets from start to finish, following detailed procedures.

What You'll Do:

Own tickets end to end, picking up assigned tickets in HubSpot and following documented procedures.
Manage dealership users, handle password resets, and improve caller trust through CNAM registrations.
Investigate system health alerts and keep data clean by categorizing every ticket.

What You'll Learn:

How a B2B SaaS support team operates, including ticket workflows, SLAs, and escalation paths.
Telephony and messaging fundamentals, including caller ID and SMS registration.
How to use HubSpot, Twilio, and AI assistants to investigate and resolve technical issues.

What You Bring:

Currently pursuing a degree in IT, Information Systems, Computer Science, or related field.
Strong attention to detail, curiosity about systems, and clear written communication.
Nice to have: Experience with ticketing tools, VoIP knowledge, or AI assistants.

Numa

Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents. The company has raised $50 million from leading investors and is recognized as the fastest-growing AI Automotive company, fostering a culture of growth and innovation.

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