Review and route Freshservice tickets, ensuring complete information and correct prioritization.
Keep queues healthy by spotting unassigned, aging, or duplicate tickets and following up.
Support reporting and administrative tasks for team meetings and SLAs.

What We're Looking For:

Curious and humble team players ready to take on challenges and learn from mistakes.
Strong organizational skills, clear communication, and sound judgment in fast-paced support.
Basic technical literacy and willingness to learn Freshservice workflows and troubleshooting guides.

Our Culture:

Remote-first company that values collaboration, transparency, and feedback.
Fast-paced environment where team members experiment and iterate on solutions.
Commitment to using AI and modern tools to improve support operations.

What We Offer:

Generous PTO policy with 2.08 days per month for the internship term.
Remote-first work environment within Canada/US, with monthly intern events.
Access to 1Password University, peer recognition, and wellness days.

1Password

1Password builds the leading enterprise password manager and pioneered Unified Access Management to secure identities and applications for businesses. With over 180,000 businesses trusting the platform, including Fortune 100 companies, the company has surpassed $500M ARR and maintains a remote-first, human-centric culture.

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