Provide excellent customer support to first responders and civilian staff via email, phone, and chat.
Troubleshoot and replicate software issues, escalating them to engineering and project management teams as needed.
Maintain strong working knowledge of the product suite, translate product knowledge into user solutions, and contribute to the knowledge base.
Mark43 builds powerful, scalable software for public safety agencies, improving the tools first responders rely on. The company is growing quickly and values humility, curiosity, and diversity of thought and experience.
Serve as the first point of contact for federal application users, authenticating callers and documenting tickets with relevant information.
Assist users with navigation, troubleshooting, and resolution of common issues such as profile creation, travel requests, and expense reports.
Escalate complex tickets to Tier 2 support, assess urgency, and notify users of outages or service-impacting events.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA, serving public sector agencies and commercial enterprises globally. Recognized as a Top Workplace, DMI fosters a culture driven by core values focused on integrity, ownership, and customer delivery.
Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.
Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.
Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.
ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.
Provide first-line technical support for hardware, software, network, and system issues via phone and self-service tickets.
Document, triage, and escalate incidents according to service-level agreements, while delivering excellent customer service.
Maintain troubleshooting guides and knowledge base articles, and collaborate with BT teams to improve service delivery.
Connexus Credit Union is a member-focused cooperative serving members across all 50 states with high yields and competitive loan rates. This remote-first employer fosters collaboration and high performance, with most employees in the upper Midwest, and holistically supports employee growth.
Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues.
Logs, classifies, and resolves incidents and service requests using ITIL-based processes, including account management.
Monitors SLA thresholds, escalates issues, and identifies trends to improve service quality and reduce incident volumes.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI supports public sector agencies and commercial enterprises globally with a culture shaped by five core values.
Master ClearGov's software and provide first-line support across phone, email, chat, and remote sessions.
Investigate, diagnose, and resolve client issues while escalating to Tier 2 when needed.
Partner cross-functionally and create Support Center content to improve the customer experience.
ClearGov builds a financial operating layer for the public sector, helping local governments and school districts manage finances. Over 2,000 public sector organizations use the platform; the culture values transparency, empathy, collaboration, and connection.
Receive, register, and categorize user requests through the IT service management system.
Provide first-contact troubleshooting via phone or remote access and resolve eligible tickets.
Escalate complex incidents and maintain accurate documentation throughout the ticketing process.
Our partner company provides Level 1 IT support services, focusing on delivering efficient and user-centered technical assistance to its customers or employees. The organization emphasizes a structured service environment, fully remote collaboration, and continuous learning opportunities through mentoring and online courses.
Deliver prompt, high-quality IT support across productivity tools, operating systems, and identity management.
Communicate clearly with customers and collaborate with Engineering to improve automation workflows.
Participate in shift rotations as part of a 24/7/365 support operation.
Fixify is building an AI-native IT automation platform that combines technology with a human touch. The company is a remote-first, fast-moving environment where quality and collaboration matter.
Provide strategic email, phone, and video support to employers, students, and career services users.
Troubleshoot technical issues, build custom reports, and resolve a high volume of tickets and calls daily.
Collaborate with Support, Success, and Product teams to improve the customer experience and operations.
Handshake is a career network that connects millions of students and employers, and now runs Handshake AI to build data products for frontier labs. It's a fast-growing startup with a ~$1B run rate and a mission-driven, collaborative culture.
Provide application support to users via phone, email, chat, or ticketing system.
Manage support tickets from intake through resolution, troubleshooting routine problems.
Identify recurring issues and collaborate with technical teams to improve user guidance.
Magpie Health Analytics provides analytics and application support for federal healthcare clients. Their team is focused on customer service and improving digital health services.
Support month-end close, journal entries, and bank reconciliations.
Prepare audit documentation and assist with compliance needs.
Collaborate on accounting and tax research projects and ad hoc tasks.
1Password provides a leading password manager and pioneered Unified Access Management to secure identities and devices. Trusted by 180,000+ businesses, it is a remote-first, human-centric culture with a fast-paced, collaborative environment.
Serve as the first point of contact for customers via Slack shared channels and email, with a 15-minute response standard.
Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries, triaging and escalating to internal teams with full context.
Log all interactions in Pylon, identify recurring issues, and contribute to the internal knowledge base.
Oneleet is a security and compliance platform helping companies build, manage, and monitor cybersecurity programs and achieve standards like SOC 2 and ISO 27001. With a recent $33 million Series A and decades of industry experience, the team is fast-growing, opinionated, and focused on reshaping a broken industry.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Resolve general, billing, and basic technical questions across a live ticket queue using Intercom and FIN AI.
Own a slice of the support queue end to end and cut escalations through better documentation and judgment.
Improve triage standards and reduce load on specialist teams as support volume grows.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first team supporting 700+ practices, with a culture of ownership, generosity, speed, and continuous learning.
Serve as the initial point of contact for USMEPCOM users, providing Tier 1/2 support for hardware, software, network, and account issues.
Document interactions in ServiceNow, resolve approved first-contact issues, and escalate advanced technical requests.
Recognize potential outage signals and support assigned shifts, including after-hours and surge coverage when required.
DecisionPoint Corporation is a technology services company that supports government programs, including the USMEPCOM ENLIST service desk. It emphasizes customer-focused support, accurate documentation, and collaboration across remote technical teams.
Provide tier I support for IT and communications systems, documenting issues and managing tickets.
Diagnose and resolve technical issues, dispatch to Tier II when needed, and manage incidents through their lifecycle.
Leverage Spanish and English bilingual skills to deliver superior customer service to clients across the globe.
Long View is a North American IT services provider known for its dynamic and inclusive culture. With 90% of employees rating it as a good or great place to work, the company emphasizes collaboration, support, and fun.
Provide clear, timely support via email, phone, chat, and video calls for customer issues.
Manage Level 1 tickets, resolving what you can and escalating complex issues to Level 2.
Document new issues and simplify technical jargon to help customers resolve problems independently.
RunPod is the AI Developer Cloud, used by over one million developers to build, train, and deploy AI. We are a small, remote-first team that moves fast and values ownership and urgency.
Provide customer support on NMI software products via online tickets and phone.
Onboard new customer accounts and train them on our onboarding and reporting tools.
Create and update customer and internal documentation to ensure clear processes.
NMI is a global leader in payment technologies, enabling software and sales professionals to deliver payment innovations. It fosters a creative, inclusive culture focused on customer success, continuous improvement, and employee wellbeing.
Build frontend features in the 1Password Admin Console using React, TypeScript, and CSS.
Partner with engineers, product managers, and designers to create simple, accessible experiences.
Write maintainable code, tests, and documentation while participating in code reviews and debugging.
1Password builds enterprise password management and Unified Access Management solutions to secure identities, devices, and AI agents. Trusted by over 180,000 businesses and with $500M+ in ARR, the company fosters a remote-first, collaborative, and human-centric culture.