Client Success Support Specialist

What You Will Do:

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.

About You:

• You have customer service experience with a commitment to supporting and advocating for clients and end-users.
• You are comfortable working in a collaborative environment focused on proactive problem-solving and creative thinking.
• You have familiarity with political organizations such as campaigns, advocacy organizations, unions, etc. and election cycles.

Role Logistics:

• The Client Success Team is focused on delivering services, building strong relationships with our clients, and ensuring our clients ultimately achieve their electoral goals.
• The Client Success Support Specialist is on our Client Success Team and reports to our Client Success Program Manager.
• The Client Success Specialist is an individual contributor.

Why Work At Civitech:

• Medical, Vision, & Dental Insurance
• 401(k) plan and Employee Stock Options
• Flexible Time Off & Paid Company Holidays and Parental Leave