Respond to inbound calls, chats, and emails from patients, healthcare providers, and vendors.
Provide customer support to wholesalers and distributors regarding ordering, logistics, and contracted customers.
Answer general inquiries and assist with temperature excursion issues.

Key Responsibilities:

Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
Document case notes in the customer relationship management system (CRM).
Triage medical information inquiries to the appropriate department.

Requirements:

Fluent in English and German (mandatory) and based in Spain with valid work documentation.
2-5 years of experience in customer service or related fields, preferably in pharma/biotech.
Strong proficiency with AWS Connect and Salesforce Health/Service Cloud preferred.

Alphanumeric

Alphanumeric provides customer engagement and commercial support services, specializing in the pharmaceutical industry. They are a company that values customer service and strategic thinking, offering a permanent full-time remote position with training and e-learning courses.

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