Technical Support IT (6-month Contract)

Your role:

• Deliver reliable, human support to every Workleap employee so they get back to being productive quickly.
• Own access and SaaS tool management, device fleet maintenance, and knowledge documentation.
• Use AI daily to speed up request resolution and drive process improvements.

Your team:

• A team of seven technicians, system administrator, endpoint administrator, and manager.
• Collaborating in French and English via Slack, with a focus on automation and documentation.

What you'll bring:

• Fluency in French and English, with solid first- and second-line IT support experience.
• Comfort with Microsoft 365 / Entra ID, access management, and SaaS tools.
• A builder mindset and comfort using AI daily.

What the job comes with:

• Base salary range and family health insurance, telemedicine, and wellness budget.
• Flexible vacation policy and remote work with access to Montreal office.
• In-person gatherings twice a year and Claude access for everyone.