Loan Counselor

Responsibilities:

• Conduct outbound calls to customers behind on home loan payments using professionalism and empathy.
• Handle inbound calls, answer account questions, discuss resolution options, and document each interaction.
• Assess financial situations, collaborate on payment plans, and educate customers on timely payment importance.

Qualifications:

• 2+ years of experience in title processing or similar role.
• Proven track record of achieving outstanding customer satisfaction.
• Comfortable working in a fast-paced startup environment and with technologies like OneDrive, Asana, and proprietary software.

Benefits:

• Competitive compensation with potential for annual bonuses and variable pay.
• Equity for all employees, plus comprehensive health coverage including medical, dental, and vision insurance.
• Generous PTO, paid parental leave, and wellbeing programs such as Headspace and Gympass+.