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• Serve as the primary point of contact for borrowers needing assistance throughout the lending process.
• Maintain professional, empathetic communication and build trust with borrowers.
• Provide timely updates on loan status and address outstanding concerns.

Zippy specializes in providing fast, fully online loans for manufactured homes. The remote-first team, backed by institutional investors, offers competitive compensation and a culture focused on finance happiness.

• Manage an individual pipeline of loans and review weekly
• Handle inbound and outbound calls to negotiate payments and resolve escalations
• Explain loss mitigation options and serve as point of contact for active-duty military

LoanCare is a full-service mortgage loan subservicer that supports banks, credit unions, and homeowners. Backed by Fidelity National Financial, the company subservices over 1.8 million loans across all 50 states and fosters a collaborative, growth-oriented culture.

• Supervise call center teams to ensure customer experience specialists meet performance standards.
• Manage daily operations and monitor correspondence for feedback.
• Mentor and develop customer experience specialists while upholding professional conduct.

LoanCare is a leading mortgage loan subservicer serving banks, credit unions, and homeowners. Backed by Fortune 500 Fidelity National Financial, it offers a culture of integrity, innovation, and collaboration.

• Deliver exceptional borrower support by phone and other channels, helping customers navigate applications, payments, and account questions.
• Navigate consumer lending with care, following compliance requirements and partnering cross-functionally to resolve issues.
• Own customer outcomes from first contact through resolution, documenting interactions and sharing insights with product and engineering teams.

Wisetack builds transparent consumer lending products for service-based businesses like HVAC, veterinary, and auto repair shops. The company is a well-funded startup with $84M raised, backed by top VCs, and recognized as a Great Place to Work.

• Manage a high volume of inbound calls and guide prospective customers through the loan application process.
• Follow up with customers to encourage application completion and maintain accurate account records.
• Deliver exceptional customer service with clear, professional, and empathetic communication.

Enova International is a financial technology company providing online financial services through AI and machine learning to create accessible credit for non-prime consumers and businesses. It is a values-driven organization focused on inclusion, culture, and employee development.

• Prepare, reconcile, and submit quarterly and annual NMLS Mortgage Call Report for all applicable states.
• Manage new and renewing company and employee MLO license applications and maintain records in NMLS.
• Monitor license status, renewal deadlines, and support ongoing compliance for home loan lending and servicing.

Zippy focuses exclusively on manufactured home loans, providing a seamless digital experience. Our remote-first team, spread across multiple US cities, is backed by institutional investors and offers competitive pay, stock options, and excellent benefits.

• Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
• Utilize web-based tools to efficiently resolve inquiries and ensure a seamless, positive customer experience.
• De-escalate issues, escalate when necessary, and track call information for auditing and reporting purposes.

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth.

• Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools.
• Document and log issues, compliments, and complaints from customers.
• Guide customers through the application flow and track their experiences using CRM systems and dashboards.

Aven is a fintech company that invented a credit card powered by an advanced asset-securing platform, offering lower APRs to consumers. The team is backed by experienced investors and includes executives from leading technology and finance companies, fostering a rigorous, minimalist, and fast-moving culture.

• Coordinate and execute closings for Zippy's broker channel, serving as the central point of contact for mortgage brokers, settlement agents, and internal account executives.
• Balance final loan documents and settlement statements with title companies, resolve discrepancies, and facilitate remote online notarization for borrowers.
• Deliver a positive digital closing experience while proactively resolving issues, tracking outstanding items, and improving workflows.

Zippy provides fast, fully online loans and insurance for manufactured home buyers across the United States. The remote-first, investor-backed team spans multiple states and values collaboration, innovation, and expanding affordable housing access.

• Handle inbound and outbound customer interactions through phone, Zendesk, SMS, and other channels.
• Assist customers with application questions, account terms, payments, and other concerns.
• Maintain accurate case documentation and coordinate with internal teams for specialized handling.

The company is reinventing consumer credit by using technology to tap into people's assets, starting with a credit card backed by home equity. It is a well-capitalized team of over $250MM in equity funding, consisting of technology and finance executives from companies like Square, Microsoft, and Facebook, with top-tier investors.

• Lead operational strategy across loan fulfillment, customer experience, and collections.
• Improve verification efficiency, application-to-funding pull-through, and collections effectiveness.
• Manage vendors, ensure compliance, and build a culture of operational excellence.

Happy Money is a consumer finance company that empowers people through simple, transparent loans funded by trusted financial institutions. It is a fully distributed US company with over $7 billion in loans originated to nearly 350,000 people.

• Manage mortgage applications from underwriting approval to funding, ensuring accuracy and timely completion.
• Review and validate client documentation while coordinating with brokers, lenders, lawyers, and appraisers.
• Track conditions and deadlines, proactively communicating with stakeholders to keep files on schedule.

A growing, technology-driven mortgage brokerage focused on delivering smooth and efficient mortgage fulfillment. A rapidly expanding national team with a collaborative, high-performance, and fully remote culture.

• Conduct empathetic live conversations with clients who missed or canceled appointments to help them rebook or find a new provider.
• Maintain accurate documentation and collaborate with clinical, provider operations, support, and external partner teams.
• Meet outreach and productivity goals while delivering personalized support and identifying engagement barriers.

Jobgether is a platform that matches candidates with job opportunities using AI-powered matching for fast, objective review. The company supports a remote, mission-driven culture focused on improving access to quality mental healthcare.

• Coordinate purchase agreements, open escrow orders, and track deadlines using escrow systems.
• Prepare and organize closing documents including title commitments, tax certificates, and lender requirements.
• Serve as a point of contact for buyers, sellers, agents, lenders, and attorneys to ensure timely communication and clear-to-close requirements.

Spartan Title specializes in complex single-family residential investment transactions, including properties involving heirship affidavits, probate, conservatorships, foreclosures, and liens. With more than 15 years of industry expertise, they combine experienced title professionals with advanced technology to deliver efficient, transparent, and reliable closing experiences.

• Manage and develop a fully remote team of Loan Assistants, overseeing the bridge loan process from setup through post-closing.
• Set goals, monitor performance, and provide coaching, mentoring, and training to ensure high-quality service.
• Collaborate with cross-functional partners to improve workflows, update procedures, and maintain consistent service levels.

This company provides mortgage lending services, specializing in bridge loans. It operates a remote-first, collaborative culture focused on learning, innovation, and continuous improvement.

• Answer 40-50 inbound calls per day and provide excellent customer service.
• Take payments, update demographics, provide claim status, and explain copays/deductibles.
• Meet productivity and KPI metrics while handling patient inquiries.

Integrated Dermatology is a leading national dermatology practice that acquires and partners with practices across the US. The culture is filled with hard-working, dynamic individuals collaborating to ensure success for partner dermatologists.