Conduct outbound calls to customers behind on home loan payments with professionalism and empathy, and handle inbound calls to discuss resolution options.
Assess customers' financial situations, collaborate on feasible payment plans, and document all interactions accurately while ensuring compliance.
Educate customers on timely payment importance, resolve disputes effectively, and provide regular updates to management on collection efforts.
Zippy provides home loans and insurance exclusively for manufactured home buyers, offering a fully online and seamless digital experience. Backed by institutional investors, they are a remote-first team spread across multiple US states with a commitment to competitive pay, stock options, and excellent benefits.
Deliver exceptional borrower support by phone and other channels, helping customers navigate applications, payments, and account questions.
Navigate consumer lending with care, following compliance requirements and partnering cross-functionally to resolve issues.
Own customer outcomes from first contact through resolution, documenting interactions and sharing insights with product and engineering teams.
Wisetack builds transparent consumer lending products for service-based businesses like HVAC, veterinary, and auto repair shops. The company is a well-funded startup with $84M raised, backed by top VCs, and recognized as a Great Place to Work.
Manage a high volume of inbound calls and guide prospective customers through the loan application process.
Follow up with customers to encourage application completion and maintain accurate account records.
Deliver exceptional customer service with clear, professional, and empathetic communication.
Enova International is a financial technology company providing online financial services through AI and machine learning to create accessible credit for non-prime consumers and businesses. It is a values-driven organization focused on inclusion, culture, and employee development.
Serve as the primary contact for students and families via email and phone, showing empathy and professionalism.
Investigate and resolve student concerns, collaborating with internal teams to deliver timely outcomes.
Coordinate onboarding, maintain records, and proactively check in to ensure student satisfaction.
MedSchoolCoach provides personalized advising, tutoring, and support for students pursuing medical education. The company maintains a compassionate, collaborative culture focused on student success and exceptional service.
Coordinate and execute closings for Zippy's broker channel, serving as the central point of contact for mortgage brokers, settlement agents, and internal account executives.
Balance final loan documents and settlement statements with title companies, resolve discrepancies, and facilitate remote online notarization for borrowers.
Deliver a positive digital closing experience while proactively resolving issues, tracking outstanding items, and improving workflows.
Zippy provides fast, fully online loans and insurance for manufactured home buyers across the United States. The remote-first, investor-backed team spans multiple states and values collaboration, innovation, and expanding affordable housing access.
Supervise call center teams to ensure customer experience specialists meet performance standards.
Manage daily operations and monitor correspondence for feedback.
Mentor and develop customer experience specialists while upholding professional conduct.
LoanCare is a leading mortgage loan subservicer serving banks, credit unions, and homeowners. Backed by Fortune 500 Fidelity National Financial, it offers a culture of integrity, innovation, and collaboration.