Client Success Manager

About the Role:

• Lead the way with clients, harnessing your understanding of their goals and objectives to deliver value through the RF platform.
• Responsible for the engagement, on-going success, and partnership of RainFocus clients who use our event platform.
• Enjoy building and owning client relationships.

Responsibilities:

• Develop a broad understanding of client business model to meet their expectations and drive a successful partnership.
• Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value.
• Monitor and facilitate the client’s adoption of RainFocus product features and functions in relation to the client's overall business needs.

Personal Characteristics:

• Have an entrepreneurial outlook and the ability to influence future direction of clients by leading the account planning process as well as the strategic direction for assigned clients.
• You are client focused, with the ability to forge strong working relationships with your clients - completely passionate about understanding your client’s business, aligning the value of solutions to their goals and challenges, and coaching them to business success.
• Fast-paced work environments are where you thrive.