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Leadership and Management:
- Provide leadership to the Operational Dispatch team.
- Communicate with staff to resolve performance and personnel problems.
- Demonstrate leadership within the organization, modelling appropriate behavior.
Client Integration & Stakeholder Support:
- Support client onboarding and integration efforts.
- Act as an internal liaison during integrations, ensuring processes, workflows, and communication channels are clearly defined.
- Partner with internal stakeholders to align operational control processes with client and business needs.
KPI & Performance Management:
- Assist the Senior Director in defining, tracking, and improving key Operational Controls performance indicators.
- Ensure operational metrics are accurate, visible, and actionable.
Continuous Improvement & Enablement:
- Drive enhancements to OC tools, documentation, and standard operating procedures.
- Support change management initiatives related to systems, workflows, or service models.
Scandinavian Building Services
Scandinavian Building Services is a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today.