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• Provide team leadership across case management, escalations, and operational support functions.
• Act as a central escalation point for customer or operational concerns, resolving issues promptly and professionally.
• Make informed decisions independently while collaborating with peers and senior leadership.

Omnidian, Inc. is a tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are building a more sustainable future for the planet through our passionate teams and innovative technology.

• Serve as the primary resolver for complex, ambiguous, or high‑risk cases requiring interpretation beyond written SOPs.
• Lead the identification of bottlenecks, workflow inefficiencies, and systemic issues, recommending strategic improvements.
• Own all process documentation, decision trees, troubleshooting guides, and FAQs.

RealPage provides software and data analytics to the real estate industry. They are an equal opportunity employer committed to creating an inclusive environment for all employees.

• Enthusiastically coach and develop a team of Operations Specialists/Associates
• Manage escalations, carefully managing complex issues to a full resolution
• Monitor and react to changes in leading Indicators and other KPIs to drive excellence in processing financial transactions

Human Interest aims to provide all workers access to retirement benefits. They are a high-growth fintech company changing the retirement industry and are backed by a number of investors.

• You will coach your team, ensuring they have the tools and a clear direction.
• You are the primary decision-maker, spotting problems before they become a crisis, and fixing them.
• You connect big-picture goals with the actual work, ensuring consistency and continuous improvement.

Eneba is building an open, safe, and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.

• Strengthen operational rigor and execution reliability across the Product Services department.
• Establish operating systems that enable curriculum products to move from intake through planning, delivery, launch readiness, and performance reporting with consistency and accountability.
• Own portfolio execution operations, including intake workflows, sprint and milestone cadences, dependency and risk management, launch readiness standards, documentation and decision-trail governance, and KPI.

Per Scholas drives mobility and opportunity in the technology landscape by unlocking potential and meeting employer needs through tech training. With national remote training and campuses in 20+ cities, they offer no-cost training in sought-after tech skills, and have trained 30,000+ individuals.

• Coach and support a team of up to 7 Team Managers.
• Make critical, real-time operational decisions.
• Take full ownership of your operation's performance.

Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They are creating magical moments for their customers!

• Customer service is the #1 priority, ensuring the best possible experience.
• Manage billing and accounting, ensuring accuracy and timeliness of payments.
• Enforce team standards of time logging, communication, and performance.

Plan Left is an operational company responsible for the oversight of company accounting, standards, and documentation. They value customer service and offer on-the-job training with opportunities for advancement.

• Organize, plan, manage, schedule, and staff the 24/7 Command Center operations.
• Track work orders in the proprietary system to ensure accurate information is captured and run reports.
• Function as the point of contact for Site Managers and interact with the client, as needed.

MVM, Inc. provides professional, technical, administrative, and program management support services to Government customers. The company has 2,500 employees across the United States and domain expertise in counter-narcotics, criminal and civil investigations, public safety, and national security.

• Oversee daily workflows and processes within the Client Services team.
• Provide accurate information to shareholders and client service team members.
• Ensure accurate client communications with excellent analytical and problem-solving skills.

SRS Acquiom redefines how complex M&A and loan agency transactions get done with human expertise and technology. They have supported over 10,000 deals worth more than $1.7 trillion since 2007 and are committed to building careers.

• Provide operational oversight of outsourced Customer Service operations.
• Oversee internal Customer Service operations.
• Manage all executive-level escalations across the Servicing organization.

GoodLeap is a technology company that delivers financing and software for sustainable solutions. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology. Thousands of professionals rely on GoodLeap’s AI-powered applications and developer tools to drive more transparent customer communication and streamlined payment and operations.

• Own support performance across service level and customer satisfaction.
• Partner with Product and Operations to reduce contact drivers.
• Lead, coach, and develop Team Leads, Tier 2, QA, and frontline teams.

Muvr is building the future of on-demand logistics and moving services. Their platform connects customers with trusted drivers and crews to deliver large items quickly and reliably.

• Track EHR Council actions and escalate identified risks.
• Facilitate and document meetings for VHA EHRM Tier 1 SME Teams, Workgroups and other stakeholders.
• Support project management activities including coordinating and driving multiple tasks and project teams, distributing project communications, and participating in various SME team activities, meetings and events.

Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. They harness creativity, technology, and culture to connect people and systems to impact the world.

• Serve as primary owner and administrator of core Customer Operations platforms.
• Build and maintain dashboards and reporting that provide visibility.
• Design scalable workflows supporting Support, Customer Success, and Partner Operations.

Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market and are relentless in maximizing our team’s career goals.

• Be a reliable team player during live events, quickly analyzing situations and providing coaching through inbound and outbound calls and texts to drive customer action.
• Serve as a real-time resource for Voltus customers during grid emergencies, delivering clear, actionable guidance that directly impacts dispatch performance.
• Monitor customer load curtailment in real time during dispatch events, flag underperforming sites, and work quickly to diagnose issues and coach customers toward hitting their committed MWs before the dispatch window closes.

Voltus is a Distributed Energy Platform that fulfills the promise of the energy transition happening in the world today. Voltus is an all-remote workplace with limitations on where employees are able to work for regulatory and security reasons, and they are an equal opportunity employer that values diversity.

• Lead enterprise-wide projects and program operations with significant strategic impact.
• Drive innovation, standardization, and continuous improvement across program management functions.
• Provide technical and functional leadership, influence organizational strategy, and operate with a high degree of autonomy.

Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. We are a team focused on gold standard customer service and professional growth with competitive benefits and profit-sharing plans and help support a business model that gives back to the community of shareholders.

• Oversee product quality, turnaround times (SLAs), and operating margins.
• Analyze financial data to identify opportunities for improvement and drive productivity gains.
• Lead workforce planning efforts, including aligning headcount with volume trends and business needs.

TitleWave Real Estate Solutions is a division of the FNF family of companies and the nation’s largest title insurance provider. They are seeking a strong leader with excellent communication skills who can ensure the consistent delivery of high-quality services to their customers.

• Maintain a centralized, real-time view of all active Client Ops programs.
• Translate ambiguous problems into structured proposals, decision documents, and execution plans.
• Serve as the Directly Responsible Individual for initiatives that cut across teams.

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place.

• Lead the operational backbone of ServiceNow's APAC partner ecosystem, driving strategic growth through data-driven insights.
• Oversee APAC partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams.
• Leverage analytics and KPIs to monitor APAC partner and channel performance, providing actionable insights for decision-making.

ServiceNow began in San Diego, California in 2004. They are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Collaborate across the organization to improve operations.
• Implement policies and procedures to improve business operations.
• Track infrastructure improvement projects to meet cost savings goals.

Columbia General is a company that appears to value innovation and streamlined processes. While the exact size and culture are not specified, the job posting emphasizes collaboration, continuous improvement, and valuing employee contributions, suggesting a results-oriented environment.

• Design and own the annual planning process: timeline, stakeholder alignment, trade-off structuring, resource mapping, goal-setting frameworks, and initiative sequencing.
• Lead monthly KPI and performance reviews; elevate the quality, clarity, and decisiveness of all leadership forums.
• Build, develop, and direct a small team of Program Managers who lead and drive projects within Client Operations and across the Wrapbook organization.

Wrapbook provides a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place, making production payroll and accounting easier, faster, and more secure. The growing team of 250+ people across the USA and Canada includes entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more.