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About the Team:
- Focuses on digital assessment delivery and customer engagement.
- Supports millions of students and schools annually.
In this role, you will:
- Lead resolution of complex escalated cases for students with disabilities.
- Execute operational processes and identify improvement opportunities.
About You:
- 3-5 years of experience in complex customer issue resolution.
- Strong organizational, problem-solving, and communication skills.
College Board
College Board is a not-for-profit membership organization that helps millions of students navigate the path from high school to college and career through programs like the SAT and AP. With over 125 years of history, the organization is mission-driven and focuses on clearing a path for all students to own their future.