Source Job

• Create accurate student schedules to ensure graduation and academic success.
• Provide proactive communication and exceptional customer service to students and families.
• Resolve scheduling challenges and maintain operational excellence.

Learning Network is a growing, innovative, and customer-centric educational services company. They prioritize service and have a culture of caring for customers and colleagues.

• Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
• Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
• Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.

Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.

• Serve as the frontline operational leader of the Support team, spending about half the day in the queue and the other half coaching and driving improvements.
• Develop team members through biweekly 1:1s, training, and mentoring, while owning escalations and maintaining quality standards.
• Manage weekly metrics, knowledge base updates, and the Facebook support channel to turn trends into proactive improvements.

OpenEd opens the world to every learner, providing customized, world-class education and resources to over 100,000 students. They have a strong culture with an eNPS of 76, placing them in the top .1% of technology companies.

• Own end-to-end operational coordination for a portfolio of low-complexity school districts, managing referrals from intake through service initiation.
• Serve as the primary operational contact, coordinating provider engagement, scheduling, and proactive communication with district partners and internal teams.
• Monitor account health, resolve operational issues, and escalate risks to ensure timely service delivery and process improvement.

Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, they are a mission-driven, remote-first company with a collaborative and inclusive culture.

• Serve as a friendly and professional point of contact for customer inquiries.
• Build trust and maintain strong relationships with customers.
• Maintain accurate customer information and records.

The company is seeking a Customer Care Advisor to deliver exceptional service. It values diverse backgrounds and provides training and support.

• Manage a portfolio of customer support cases at various stages of the relocation or replacement journey.
• Provide timely, friendly, and high-quality support to customers via email or phone.
• Lead and track complex product and cross-team initiatives, keeping stakeholders informed.

Flock Safety builds technology to reduce crime and protect privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.

• Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
• Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
• Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.

• Empower students from enrollment through graduation by providing concierge-level support and proactive outreach.
• Manage a high volume of inbound and outbound calls, texts, and virtual advising appointments to guide students.
• Partner with students to interpret academic requirements, select courses, and co-create term-specific academic plans.

University of Maryland Global Campus (UMGC) is a public university that provides online and hybrid education to adult learners worldwide. UMGC employs a large staff and fosters a fast-paced, technology-driven culture focused on student success.

• Serve as primary point of contact for administrative care support inquiries via phone, email, and chat.
• Assist students with navigating online portals, activating care, scheduling appointments, and continuity of care.
• Collaborate with clinical providers, technical support, and internal teams to resolve complex issues.

Mantra Health is a digital mental health provider making evidence-based care accessible to students. With over 1.3 million students served across 150+ colleges and $34M raised, they are an ambitious, action-oriented team.

• Own inbound support cases end-to-end across voice, chat, and email, working closely with Technical Support to solve issues fast.
• Manage inbound support during evening and weekend shifts, when nurses need assistance most.
• Triage, follow up, and ensure clear handovers for complex cases and escalations.

Voize is building AI companions for Europe's nurses, with over 200,000 users relying on the platform every shift. The Berlin-based scaleup has $50M in Series A funding and fosters a fast-moving, caring culture.

• Serve as the primary point of contact for trial participants and site coordinators via phone, email, and support channels during EU business hours.
• Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on complex, study-specific questions.
• Contribute to refining support processes, tools, and workflows, and maintain documentation such as FAQs and knowledge base articles.

Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants by eliminating barriers to participation. As a small, mission-driven team, we focus on empathy, scalability, and continuous improvement to support participants and site coordinators globally.

• Provide exceptional customer service to Airbnb's premium community, handling complex cases and ensuring resolution.
• Utilize strong communication skills in English and Spanish to support guests and hosts across multiple channels.
• Adapt to a fast-paced environment, demonstrating flexibility and ownership while collaborating with stakeholders.

Airbnb is a community marketplace for unique stays and experiences, connecting hosts and guests globally. With over 5 million hosts and 2 billion guest arrivals, Airbnb fosters a culture of inclusion and belonging.

• Serve as primary contact for parents and students via chat, email, WeChat, and phone.
• Handle urgent or complex cases with strong ownership, ensuring full resolution.
• Contribute to customer success initiatives and operational improvements.

Think Academy US is an education technology company providing K-12 extra-curricular learning services through science and technology. As a subsidiary of TAL Education Group, which serves over 6 million students weekly, it fosters a high-energy, high-ownership culture focused on student success.

• Lead daily operations of a Member Support team across chat, phone, email, and SMS.
• Coach and develop agents through quality monitoring and weekly coaching sessions.
• Handle escalated member cases and collaborate with internal teams to improve processes.

OneImaging offers a concierge radiology service with a network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. The company aims to provide fair pricing and eliminate surprise bills for patients and payers.

• Own investigation and resolution of complex client issues, setting a high standard for technical troubleshooting and client communication.
• Drive cross-functional collaboration with Engineering, Product, and Operations to improve support processes and documentation.
• Balance independent decision-making with effective collaboration, anticipating client needs and communicating proactively.

SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. Built by physician-data scientists and trained on clinically-validated EHR data, our clinical AI platform helps hospitals recover earned revenue and streamline operations.

• Support research on misuse of Turnitin products and take action to halt offending accounts.
• Analyze misuse reports to identify anomalies and unauthorized activities.
• Work with teams to detect essay mills and improve identification of misuse cases.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. With over 16,000 academic institutions using their services in more than 185 countries, they offer a remote-first culture and a comprehensive benefits package.

• Partner with internal and external customers via phone and digital channels to secure missing information for processing test samples.
• Resolve customer inquiries and escalations regarding missing or delayed test samples and result reports.
• Maintain working knowledge of all Natera genetic tests, required samples, turnaround times, and patient health information.

Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.

• Guide learners through third-party vendor accounts, documentation, and background checks.
• Monitor learner progress for large cohorts and implement corrective actions.
• Support training and mentoring of Specialists I and II.

Nightingale Education Group focuses on higher learning in healthcare professions, elevating education, health, and employment systems. They have graduated nearly 5,000 nurses and serve diverse communities with a blended-distance learning platform.

• Use effective industry skills to support innovative transportation services.
• Exercise excellent customer service while identifying and escalating challenges.
• Assist in managing daily service of accounts and recruiting service providers.

EverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students experiencing homelessness, living with disabilities, or outside traditional bus routes. Since 2006, we've helped organizations solve complex transportation challenges with a people-first approach, guided by integrity, ownership, and collaboration.

• Manage HESI testing operations and support learner accommodations in collaboration with the 504 Coordinator.
• Monitor Honorlock exam violations weekly and serve as a communication bridge between teams.
• Respond to learner inquiries, test SOPs, and contribute to special projects for curriculum delivery.

Nightingale College is a nursing school focused on transforming lives through nursing education via a blended-distance learning platform. They have graduated nearly 5,000 nurses serving communities in need and emphasize professional development and work-life integration.