Empower students from enrollment through graduation by providing concierge-level support and proactive outreach.
Manage a high volume of inbound and outbound calls, texts, and virtual advising appointments to guide students.
Partner with students to interpret academic requirements, select courses, and co-create term-specific academic plans.
University of Maryland Global Campus (UMGC) is a public university that provides online and hybrid education to adult learners worldwide. UMGC employs a large staff and fosters a fast-paced, technology-driven culture focused on student success.
Coordinate and adjust caregiver schedules throughout the day to ensure seamless service delivery.
Manage same-day schedule changes and care requests while responding to caregiver and client communications in real time.
Collaborate with the operations team to maintain accurate documentation and resolve urgent issues as they arise.
Tandem Care provides targeted care and on-demand services to clients in need of home care support. They foster a collaborative, fast-paced team environment where ownership and responsiveness are key to keeping operations running smoothly.
Lead resolution of complex customer escalations for students with disabilities, ensuring empathetic and accurate support within established timelines. - Maintain expertise in SSD policies and operational workflows to support accommodations-related processes and execute time-sensitive tasks. - Identify recurring issues and collaborate with cross-functional teams to improve processes and customer outcomes.
College Board is a not-for-profit membership organization that helps millions of students navigate the path from high school to college and career through programs like the SAT and AP. With over 125 years of history, the organization is mission-driven and focuses on clearing a path for all students to own their future.
Serve as primary contact for parents and students via chat, email, WeChat, and phone.
Handle urgent or complex cases with strong ownership, ensuring full resolution.
Contribute to customer success initiatives and operational improvements.
Think Academy US is an education technology company providing K-12 extra-curricular learning services through science and technology. As a subsidiary of TAL Education Group, which serves over 6 million students weekly, it fosters a high-energy, high-ownership culture focused on student success.
Own end-to-end operational coordination for a portfolio of low-complexity school districts, managing referrals from intake through service initiation.
Serve as the primary operational contact, coordinating provider engagement, scheduling, and proactive communication with district partners and internal teams.
Monitor account health, resolve operational issues, and escalate risks to ensure timely service delivery and process improvement.
Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, they are a mission-driven, remote-first company with a collaborative and inclusive culture.
Serve as a liaison between students and families, supporting them through the research program.
Create learning content like forms, surveys, and orientation presentations for each cycle.
Collect and analyze company and student feedback to produce post-mortem reports and improve processes.
Empowerly is an education technology company that personalizes college and career counseling, using data-driven tools and mentorship. With $30 million in funding and recognized as one of Inc. 5000's fastest-growing companies, we have a collaborative, mission-driven culture.
Guide learners through third-party vendor accounts, documentation, and background checks.
Monitor learner progress for large cohorts and implement corrective actions.
Support training and mentoring of Specialists I and II.
Nightingale Education Group focuses on higher learning in healthcare professions, elevating education, health, and employment systems. They have graduated nearly 5,000 nurses and serve diverse communities with a blended-distance learning platform.
Advise and enroll qualified applicants into healthcare programs through supportive guidance.
Build relationships with prospective students via phone and email communications.
Maintain a thorough understanding of program objectives and enrollment processes.
West Coast University educates students seeking careers in healthcare. The university is a certified Great Place to Work with a student-centric, collaborative culture.
Provide career coaching and support to graduates during their initial weeks of employment in allied health.
Develop and maintain systems for job placement and verify employment of active students.
Collaborate with Career Services and Alumni teams to resolve obstacles and ensure graduate success.
Ultimate Medical Academy is a nonprofit healthcare educational institution with a national presence, headquartered in Tampa, Florida since 1994. It offers online and on-campus programs, and its full-time team members enjoy benefits like medical, dental, and vision insurance, plus paid time off.
Provide one-on-one financial counseling sessions to students, supporting informed borrowing, debt management, and repayment planning.
Deliver financial literacy workshops and manage student tuition accounts with accurate billing and coordination.
Oversee billing for tuition reimbursement programs and conduct exit counseling for graduating students.
This role supports students through their financial journey in higher education, combining student-facing advisory work with financial administration. The environment is fast-paced and detail-driven, requiring accuracy, empathy, and strong organizational skills.
Provide exceptional customer service and build rapport with patients.
Serve as the new patient scheduling liaison for 16 clinics and telehealth visits across 20+ states.
Manage and schedule new patient appointments and promptly respond to patient inquiries.
Aligned Modern Health is changing the face of healthcare with a holistic, multi-disciplinary model offering evidence-based solutions. The company has 16 clinics across Chicago and suburbs, provides telehealth services in over 20 states, and prides itself on outstanding clinical outcomes and a five-star patient experience.
Serve as a key connection point between patients, providers, attorneys, and internal teams.
Schedule patient appointments and coordinate the delivery of documentation and imaging reports.
Manage high-volume communication across phone, email, text, and internal channels.
We're a digital health scale-up making diagnostics accessible, fast, and transparent. We have a world-class customer operations team and are backed by technology.
Responds to high-volume calls and schedules complex patient appointments across multiple disciplines and locations.
Performs patient registration, insurance verification, and manages appointment requests using Epic EMR and other systems.
Trains new employees on scheduling protocols and builds trusting relationships with providers and clinical teams.
The University of Kansas Health System is a premier academic medical center in Kansas City, specializing in complex care and diagnosis. It is a large organization driven by collaboration among physicians, nurses, and researchers to provide life-changing treatments.
Manage client and provider rescheduling needs to optimize clinician availability.
Input scheduling changes and oversee staffing substitutions with high attention to detail.
Audit CentralReach codes and PTO usage for accurate payroll and utilization tracking.
Kind Behavioral Health provides Applied Behavior Analysis (ABA) services to improve the lives of children with autism. It is a rapidly growing organization that values thinking big, having fun, doing good, and being kind.
Use effective industry skills to support innovative transportation services.
Exercise excellent customer service while identifying and escalating challenges.
Assist in managing daily service of accounts and recruiting service providers.
EverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students experiencing homelessness, living with disabilities, or outside traditional bus routes. Since 2006, we've helped organizations solve complex transportation challenges with a people-first approach, guided by integrity, ownership, and collaboration.