Customer Success Manager- NOA Higher Ed.

Key Responsibilities:

• Own customer retention and growth: Secure renewals and identify opportunities for expansion.
• Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions.
• Build trusted relationships: Engage stakeholders across all levels of the institution to strengthen advocacy.

Qualifications:

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech.
• Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets.
• Strong ability to build and maintain executive-level relationships within higher education institutions.

Total Rewards:

• Generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges.
• A remote-first culture that empowers you to work with purpose and accountability in the way that suits you best.
• A comprehensive package that prioritizes your overall well-being.