Director, Customer Success
Benefits
Unlimited PTO
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Accountabilities:
- Lead, coach, and develop the Account Management team to drive customer retention and expansion.
- Own customer health, identify risks, and implement strategies for growth.
- Collaborate with Sales and Product to align business priorities.
Requirements:
- Significant leadership experience in enterprise SaaS Customer Success or Account Management.
- Proven track record of driving retention, renewals, and expansion in a high-touch model.
- Experience scaling global teams and managing organizational change.
Nice to have:
- Experience with Customer Support or Technical Support functions.
- Background in retail technology or retail store operations.
Benefits:
- Annual base salary range of CAD $184,714–$225,762.
- Stock options and fully remote working model.
- Comprehensive medical, dental, and vision coverage.
Partner Company
The company is a fast-growing SaaS provider serving enterprise retail clients. It operates with a remote-first culture and a globally distributed team.