Senior Director, Strategic Operations & Transformation

ServiceNow

Remote regions

North America

Salary range

$220,300–$396,500/yr

Benefits

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Key Responsibilities:

  • Lead LSGA's annual operating cadence, including planning, business reviews, leadership governance, and performance management.
  • Oversee budget planning, resource allocation, headcount management, and vendor governance.
  • Drive strategic initiatives through the PMO, ensuring prioritization, risk management, and execution across legal, compliance, and corporate affairs.

Qualifications:

  • 12+ years of experience in strategic operations, business operations, management consulting, or related roles.
  • Strong business and financial acumen, including budgeting, planning, and resource management.
  • Proven ability to influence senior executives and drive alignment in complex matrixed organizations.

What Success Looks Like:

  • LSGA operates through a clear, disciplined, and scalable operating model.
  • Strategic priorities are translated into action, measured, and delivered consistently.
  • Processes are streamlined, ownership is clear, and teams focus on high-value work.

ServiceNow

ServiceNow is an AI control tower for business reinvention, helping organizations automate workflows and improve productivity. It serves 85% of the Fortune 500 and fosters an AI-native culture with a focus on technology and talent.

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