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About the Role:
- Serve as Pod Lead overseeing day-to-day operations of the Leave Guide (Guided) team.
- Act as primary escalation point for complex leave situations and ensure SLA adherence.
- Collaborate with CX Managers and other Pod Leads to improve processes and standardize operations.
Responsibilities:
- QA leave plans, payroll plans, and email communications for accuracy and consistency.
- Provide on-the-job training and constructive feedback to support team growth.
- Document learnings and drive efficiency improvements for the Guided service offering.
Qualifications:
- Expert knowledge of leave management with strong communication skills.
- Highly organized with ability to track tasks across multiple employees.
- Proactive, adaptable, and empathetic with a learner's mindset.
Sparrow
Sparrow is a high-tech, high-touch employee leave management solution that simplifies leave processes like family and medical leave. It is a diverse, highly talented, and supportive remote team that is hardworking, collaborative, smart, and humble.