Manage a portfolio of leave of absences from inception to completion for employees in the US and Canada.
Maintain ongoing knowledge of State, Federal, and company leave policies including FMLA and ADA.
Communicate directly with third parties and collaborate with internal teams to ensure accurate leave processing.
Sparrow is a high-tech employee leave management platform that simplifies the leave process for companies and employees. The company is a diverse, highly talented, supportive team of remote employees across the US, focused on solving real problems.
Manage the full lifecycle of GitLab's leave of absence programs, including documentation intake, leave wage reporting, and case processing in Workday.
Serve as the primary point of contact for team members throughout leave and return-to-work processes, resolving complex questions with cross-functional stakeholders.
Analyze leave data to identify risks, recommend program improvements, and ensure compliance with regulatory changes.
GitLab is an intelligent orchestration platform for DevSecOps that helps organizations ship software faster. With over 50 million users, it has a high-performance culture driven by values, continuous knowledge exchange, and AI integration.
Lead onboarding and training for new agents to ensure readiness for live support.
Oversee shift performance, queue management, and escalation handling to meet SLAs.
Drive quality assurance through coaching, feedback, and performance improvements.
Sauce is a premier restaurant technology platform that helps businesses grow with commission-free delivery and pickup. The company is headquartered in NYC and Tel-Aviv and focuses on empowering local restaurants.
Lead and support two pods of ~20 Health Guides, providing guidance on complex client situations and coaching performance.
Carry your own client caseload (~30% of time) to model excellent work and stay close to the front line.
Review metrics weekly, identify performance gaps, and facilitate weekly pod touchpoints to build alignment and morale.
EZ Health helps older adults navigate a healthcare system that wasn't designed for them, addressing complex medical needs, insurance confusion, and real-world barriers. It's a small, fast-growing startup led by founders who previously helped scale a consumer healthcare company to over $3.4B in value.
Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, maintain coaching logs, and ensure schedule adherence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.
Manage the end-to-end administration of employee leaves of absence, ensuring compliance and a compassionate employee experience.
Serve as the primary point of contact for employees navigating leave, providing timely, knowledgeable guidance.
Partner with internal teams and third-party administrators to deliver a seamless, compliant leave process.
Grow Therapy is a three-sided marketplace connecting therapists, insurance payors, and patients to increase access to mental healthcare. The company has raised over $328M in funding, employs a mission-driven team, and serves thousands of therapists and hundreds of thousands of clients across the US.
Lead, coach, and mentor team members to achieve performance goals and operational objectives.
Manage daily operations including scheduling, workflows, and performance monitoring.
Collaborate with departments to improve processes and ensure service reliability.
This role supports court-related operations in a fast-paced legal services environment. The company is a growing organization with a collaborative remote team.
Build the shift schedule and on-call rotation to ensure 24/7 coverage.
Own weekly quality audits and coach the team to maintain high standards.
Act as the escalation point for reps and protect trust between support tiers.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They are a corporate team focused on customer support, with a culture of hands-on leadership and accountability.
Lead and motivate a team of customer service agents in a remote contact center.
Oversee daily operations to exceed service levels and customer satisfaction targets.
Collaborate with departments to improve processes and train staff.
Duluth Trading Company creates innovative workwear and gear for hands-on individuals. They foster a can-do, hard-working culture with a digital-first mindset.
Act as the primary escalation point for customer support issues and handle complex inquiries via phone, email, and chat.
Lead, schedule, and support a team of part-time customer support representatives, including hiring, onboarding, and training.
Diagnose and resolve product-related issues during live events and collaborate with internal teams to improve processes.
LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. The company started in weddings and hospitality and has expanded into corporate events, brand activations, and enterprise experiences for some of the world's biggest companies.
Lead day-to-day operations for a team of Patient Experience Specialists, ensuring effective performance and adherence to KPIs.
Provide coaching, mentorship, and feedback to team members while managing escalations and difficult patient interactions.
Collaborate with stakeholders to drive process improvements, prepare performance reports, and foster a positive team culture.
Montu is Australia's largest healthtech business focused on alternative healthcare, supporting patients, doctors, and pharmacies through its Alternaleaf clinic and other platforms. Recognized as Australia's fastest-growing tech company for two consecutive years and named #1 on LinkedIn's Top Startups Australia 2024, it has a high-performance, results-driven culture with a large team.
Own and enforce Rules of Conduct, punishment framework, and escalation policies for platform safety.
Monitor support queue health, response times, and provide performance feedback to agents.
Lead a collaborative team bridging Trust & Safety and Support, and communicate community insights to product team.
Everskies is an online pixel doll platform for Gen Z, with a community that values creativity and expression. The team is small, fast-moving, and focused on keeping the platform safe and inclusive.