SMB Customer Success Manager

Responsibilities:

• Own a portfolio of SMB customers, serving as a key point of contact through shared support channels and customer calls.
• Develop high-quality onboarding resources, documentation, webinars, and educational content.
• Support customers in solving complex product and workflow challenges.

Requirements:

• 2+ years of experience in SMB Customer Success, Account Management, or similar role.
• Experience supporting a complex, rapidly evolving SaaS product.
• Strong problem-solving skills and ability to scope ambiguous issues.

Benefits:

• Unlimited paid time off with approximately four weeks recommended annually.
• Fully paid family leave in the US.
• Comprehensive health insurance for US-based employees.