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Role Overview:
- Acting as a vital technical partner to production and overhead teams, this role ensures zero technical friction for artists and filmmakers.
- The ideal candidate is a proactive problem-solver who supports a Mac-dominant environment with specialized animation hardware.
Key Responsibilities:
- Provide rapid, high-touch remote and on-site technical support and troubleshooting for 100+ users across hardware, software, and networking needs.
- Deploy, configure, and maintain Mac workstations and support specialized artist hardware such as Wacom/Cintiq tablets and color-accurate Eizo displays.
- Support remote workstation streaming environments like Parsec and secure VPN access for off-site artists and remote crew.
Qualifications:
- 1–3 years of hands-on technical support or systems engineering experience, ideally in animation, VFX, or post-production.
- Deep proficiency in Mac OS administration and troubleshooting, with working knowledge of Windows.
- Basic scripting skills in Python or Bash for automation and deployment, and familiarity with creative software like Adobe Creative Cloud and Maya.
Sony Pictures Animation
Sony Pictures Animation is a pre-production animation studio based in Los Angeles, creating feature animation and animated series with artists from around the world. The studio empowers filmmakers to lead the creative process and values bold, innovative visual storytelling.