Deliver prompt, high-quality IT support across productivity tools, operating systems, and identity management.
Communicate clearly with customers and collaborate with Engineering to improve automation workflows.
Participate in shift rotations as part of a 24/7/365 support operation.
Fixify is building an AI-native IT automation platform that combines technology with a human touch. The company is a remote-first, fast-moving environment where quality and collaboration matter.
Provide Tier 1 and Tier 2 support across tickets, chat, email, and remote sessions.
Manage identity systems, SaaS apps, and endpoints while troubleshooting macOS, Windows, and M365.
Build automations and documentation to improve IT operations and employee experience.
6sense is an AI-driven platform that helps companies improve growth, retention, and efficiency through account engagement and sales intelligence. We are a people-first company with a growth mindset, emphasizing values like winning as one team, curiosity, and creating belonging.
Provide initial partner support and resolve customer inquiries with top-tier service.
Troubleshoot technical issues across Windows and macOS environments and escalate as needed.
Collaborate with the support team to improve documentation and exceed customer expectations.
Huntress is a cybersecurity company founded by former NSA operators that provides managed security platforms to businesses of all sizes. It secures over 5 million endpoints and is a remote-first, collaborative team focused on making enterprise-grade security accessible.
Own corporate IT end to end: identity, devices, SaaS, and employee lifecycle.
Manage macOS fleet via MDM, Okta SSO, and Google Workspace automation.
Support security compliance through controls, audits, and evidence collection.
Roboflow builds tools and community for computer vision using artificial intelligence, serving over 1 million developers including half the Fortune 100. With a team of about 100, they value ownership, accountability, and high autonomy, backed by investors like Y Combinator and Google Ventures.
Manage and optimize technology operations for 3 global studios, including systems management, tech support, and equipment management.
Implement technical infrastructure, leverage AI/ML, and collaborate with global IT, infosec, and privacy teams.
Act as administrator for business systems and creative production tools, provide user support, and coordinate vendors.
Digital Media Management (DMM), a Keywords Studios company, is a full-service digital agency, content studio and incubator specializing in social-first marketing. DMM's culture is casual, fun, and empowering, with a focus on work/life balance, DEI, and growth.
Deliver reliable, secure, and effective technology support for a distributed, fully remote workforce.
Manage endpoint management, identity and access administration, and SaaS platforms.
Drive operational improvements through scripting, automation, and AI-assisted tools.
This is a partner company hiring through Jobgether, operating with a fully remote workforce. It focuses on security and IT operations, emphasizing collaboration and employee-centric technology solutions.
Manage end-user IT support across macOS, Windows, and Linux for a global remote team.
Own identity, access management, and internal IT systems including Google Workspace, SSO, MFA, and server infrastructure.
Automate IT operations with Ansible and scripting while ensuring security, compliance, and documentation.
Open-source technology and smart home innovation company behind Home Assistant. A fully remote, globally distributed team that values privacy, autonomy, sustainability, and employee well-being.
Act as a customer advocate, triaging and resolving hardware, software, and administrative issues for internal end users.
Deliver white-glove support via phone, chat, and ticketing systems, and escalate complex issues to senior analysts.
Troubleshoot proprietary and third-party applications, as well as retail technology including desktops, tablets, and payment terminals.
Cellular Sales is a leading authorized wireless retailer, offering mobile devices and service plans through a large network of retail locations. The company provides technology support and services to its employees across the U.S., maintaining a customer-focused culture and a remote-friendly IT operations environment.
Provide escalated technical support for laptops, SaaS applications, identity, and availability-related issues.
Own IT onboarding and offboarding, including device provisioning and access management.
Drive automation and scripting projects to improve efficiency and consistency across systems.
Blackpoint Cyber is a cybersecurity company founded by former NSA experts, providing threat hunting, detection, and remediation technology. The company is in hyper-growth mode with a recent $190M Series C round, and its small IT team supports around 230 people in a remote-first culture.
Provide first-line IT support through Jira and Slack, resolving requests within SLA.
Troubleshoot Windows and macOS devices, including MDM enrollment and software issues.
Manage user lifecycle, access requests, and SSO issues across Google Workspace and JumpCloud.
Finom is a European tech startup headquartered in Amsterdam building an all-in-one financial B2B platform for entrepreneurs. With over $300 million in funding, we maintain a start-up spirit focused on innovation, employee empowerment, and real impact.
Provide 24/7 operational support for Linux, Windows, and cloud-based infrastructure.
Monitor system integrity, perform backups, resolve incidents, and maintain documentation.
Administer cloud platforms, virtualization, and automation using scripting tools.
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. It retains nearly 1,000 full-time professionals across 25+ countries with a culture of Relentless Performance.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Own internal IT at Nabu Casa, ensuring secure and reliable computers, accounts, and tools for a fully remote team.
Manage identity and access, automate provisioning with Ansible, and maintain Linux server landscapes.
Define security baselines, respond to incidents, and document systems for self-service.
Nabu Casa is the organization behind Home Assistant, the world's largest free and open-source smart home platform used by over two million households. It is a profitable, fully remote company with no external investors, driven by a worldwide community of open-source developers.
Lead and coach a team of Migration Technical Customer Support Specialists to ensure technical go-live readiness.
Handle complex escalations across data migrations, imaging/sensor setup, and phone/DNS transitions.
Partner with Onboarding, Product, and Engineering to refine migration playbooks and drive automation.
Archy is a Series C vertical SaaS company revolutionizing dental practice management with AI agents and software. The company has a remote-friendly culture and provides dental providers with support to focus on patient care.
Own the service desk and triage IT requests from a fully remote team.
Provision access across Google Workspace, AWS, and SaaS tools, and manage Mac fleet via MDM.
Support security audits and automate repeat work with scripting and AI.
Sure is the first AI-native insurance platform, building enterprise infrastructure that powers insurance distribution, underwriting, and claims automation. The company is an award-winning, fast-growing team with a remote-first culture and a focus on collaboration and innovation.
Provide remote IT support, resolving workstation, server, M365, and networking issues independently.
Participate in on-call rotation for after-hours and weekend support of client operations.
Escalate complex issues, maintain high service quality, and drive client satisfaction.
Intelligent Technical Solutions is an IT support and managed services provider offering remote technical assistance to clients. The company is a dynamic and growing organization emphasizing customer service, collaboration, and a strong cultural fit.
Provide high-quality IT technical support services including remote troubleshooting, installation, and migration.
Manage customer tickets, prioritize work, and ensure problem resolution and escalation.
Document processes and customer environments while maintaining excellent customer service.
New Era Technology is a global technology solutions provider that securely connects people, places, and information. With over 3,000 professionals, the company fosters a team-oriented culture focused on personal and professional development.
Execute end-to-end server onboarding, including imaging and firmware updates.
Build and improve automation scripts and provisioning pipelines.
Collaborate with teams to optimize provisioning at massive scale.
Vultr provides high-performance cloud infrastructure globally, including Compute, GPU, Bare Metal, and Storage. It is the world's largest privately-held cloud infrastructure firm, trusted by hundreds of thousands of customers across 185 countries.
Monitor health of products and infrastructure, handling 150-250 alerts per shift.
Analyze alerts using Grafana, Zabbix, and internal docs; fix issues or escalate.
Support senior admins and cover primary duty shifts after onboarding.
Social Discovery Group (SDG) builds social entertainment platforms that connect people online across cultures and regions, addressing loneliness and isolation. The company has an international remote team of digital nomads and is a two-time 'Great Place to Work' winner (USA & Japan, 2024-2025).
Provide hardware and firmware deployment support and assist customers with network configuration and integrations.
Troubleshoot technical issues using networking knowledge and documented practices, escalating when necessary.
Act as the single point of contact for customers and collaborate with cross-functional teams.
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.