Lead health and nutrition initiatives across business, partnering with Product, Data, and Veterinary teams.
Manage and develop the veterinary team while owning clinical and scientific quality.
Drive clinical research, publications, and evidence-based product innovation.
Ollie makes human-grade pet food tailored to each dog's nutritional needs and delivers it directly to customers' doors. The company is a growing team with a culture that cares deeply about its work and its members.
Conduct virtual consultations with pet parents via video and asynchronous messaging
Review medical history, symptoms, and treatment concerns, then provide evidence-based recommendations and prescriptions
Document all encounters thoroughly using Dutch's EMR and collaborate with the clinical leadership team as needed
Dutch is a veterinary telemedicine platform that connects pet parents with licensed veterinarians for virtual consultations, prescriptions, and expert advice. Backed by leading investors, the company supports a growing team of remote veterinarians with a focus on clinical autonomy, flexibility, and accessible care.
Deliver a memorable customer experience that builds long-term relationships with pups and their parents.
Manage customer relationships across email, phone, and order management systems.
Track feedback and drive initiatives to improve the Ollie experience for dogs and their families.
Ollie makes freshly-cooked, human-grade dog food tailored to each pup's nutritional needs and delivers it directly to customers' doors. They are a growing, award-winning team with a close-knit culture that cares deeply about pets and pet parents.
Provide specialized customer support for finance-related functionalities in a veterinary practice management platform.
Resolve invoicing, payment, VAT, and accounting queries while building trusted customer relationships.
Collaborate with internal teams to improve support processes and deliver a seamless customer experience.
A fast-growing international software organization dedicated to improving healthcare through cloud-based solutions for veterinary and therapy professionals. The company fosters a collaborative, remote-first culture with continuous improvement and diverse perspectives.
Lead and grow a frontline support team helping veterinary clinics and pet parents succeed with our products.
Modernize workflows with automation and AI to increase first-contact resolution.
Use data and customer insights to drive product improvements and coach the team.
PetDesk provides user-friendly client engagement tools and a top-rated pet parent app for veterinary clinics. The company emphasizes transparency, fair pay, and a supportive culture with professional development.
Lead development and execution of pet care training programs to ensure consistent standards across stores.
Support new store openings by coordinating habitat setup, care standards, and training execution.
Conduct audits of pet partners and store locations to ensure compliance with pet care standards and regulations.
Pet Supplies Plus is a pet supplies retailer focused on making it easier to get better products for pets. With over 750 locations in 44 states, the company emphasizes friendly, knowledgeable staff and a neighborly store experience.
Engage with warm inbound leads and educate pet parents on Trupanion coverage to support informed decisions.
Build trust and rapport using consultative sales techniques while managing high call volumes.
Navigate multiple systems and accurately document customer interactions in the CRM.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, helping pet owners budget and care for their pets. They provide a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Own relationships with leading animal health partners and serve as their main point of contact
Leverage data to build strategic media plans, campaign reporting, and actionable insights
Lead business reviews and onboard/train stakeholders to grow partnerships
Vetcove modernizes the veterinary industry through a procurement marketplace, ecommerce experience, and practice management system. Backed by Y Combinator, it is a fast-growing, mission-driven company serving over 25,000 hospitals across the US.