Audience Support Associate, App Retention

Responsibilities:

• Work end-to-end resolution of user issues, treating every technical glitch or user experience problem as an opportunity to deepen audience loyalty.
• Proactively identify trends in app performance and user sentiment, moving swiftly to improve the digital product experience.
• Identify communications that are sensitive and timely in nature and create strategies to respond or escalate as appropriate.

Minimum Qualifications:

• 3-5 years of experience in customer service or audience relations.
• Experience with software development process.
• Interest and enthusiasm for technology.
• Passion for your customers with a strong drive to represent them.

Preferred Qualifications:

• Stay current with new major technological developments, such as new operating systems and surfaces.
• Interest in mobile and audience-revenue technologies.

Benefits:

• Access to medical, dental, and vision insurance.
• Life and accidental death and dismemberment insurance.
• Long-term and short-term disability coverage.
• Voluntary retirement savings plan.