Strategic Services Consultant (Implementations)

What you'll do:

• Lead customers' tailored and value-driven implementation experience, running software implementation projects across Sprout’s product suite.
• Guide customers through a structured implementation lifecycle and configure platform settings based on customer requirements.
• Leverage Professional Services technology stack to manage project timelines and deliver interactive product trainings.

What you'll bring:

• 4+ years in social media strategy, professional services, software implementation, or project management in SaaS.
• Experience in training external audiences and navigating complex software platforms.
• Deep understanding of software implementation processes, change management, and how project execution ties directly to customer value.

How you’ll grow:

• Within 1 month, you'll plant your roots through Sprout's in-depth onboarding and alignment with your manager.
• Within 3 months, you'll start building connections and leading services projects independently.
• Within 6 months, you'll become a product expert and have your first performance conversation.