Decisioning Manager, Strategic Sales

Client Partnership & Decisioning Ownership:

• Be the first and ongoing point of contact for client escalations, overseeing issue management, communication, and resolution.
• Protect and expand core decisioning platforms by ensuring value realization and client satisfaction.
• Build trusted relationships across multiple levels of the client organization.

Platform Delivery, Governance & Operations:

• Ensure client requirements are clearly defined and followed by solution engineering, delivery, and product teams
• Monitor platform performance and communicate potential service disruptions
• Manage client communications, root cause analyses, and periodic Service level agreement reviews.

Strategic Growth & Commercial Enablement:

• Partner with account teams to identify opportunities to expand existing decisioning and fraud solutions and uncover new revenue opportunities
• Contribute to forecasting based on client activity, roadmap, and demand