Customer Insights & VOC Analyst
Remote regions
GlobalBenefits
Unlimited PTO
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Data & Reporting:
- Own VoC, CSAT, and reputation reporting — dashboards, weekly and monthly reports, and ad hoc analysis for cross-functional teams.
- Maintain and improve the taxonomy, metadata layers, and data quality of our customer intelligence platform.
- Track reputation performance across review platforms, social channels, and search.
What We're Looking For:
- 1–3 years of experience in data analytics, business intelligence, or a related role.
- Strong attention to detail. You are comfortable sitting inside messy, complex data and finding what does not add up.
- Proficiency with Excel or Google Sheets; experience with BI tools like Looker, Metabase, or Tableau.
We've Got You Covered:
- Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best.
- Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
- Investing in you: Access to wellness budgets, personal development funds, and team-level learning resources.
Super.com
Super.com helps maximize lives–both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. They are a fast-paced, high-growth tech company that cares about their people and takes career progression seriously.