Coordinate with Engagement leadership to facilitate recurring Customer Review meetings with customer stakeholders
Manage survey collection through various channels including live meetings, email and project team collected responses
Ensure consistent data collection processes and maintain high response rates

Data Analysis & Insight Generation:

Analyze quantitative metrics (CSAT, NPS) to identify trends, patterns, and areas of concern
Review and categorize qualitative customer feedback to identify recurring themes and pain points
Synthesize complex customer data into clear, actionable recommendations

Strategic Reporting & Presentation:

Create comprehensive reports and dashboards that communicate customer sentiment to leadership
Present findings and recommendations to executives, department heads, and cross-functional teams
Develop compelling narratives that connect customer feedback to business impact

Caylent

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a global company and operate fully remote with employees in Canada, the United States, and Latin America, fostering a community of technological curiosity.

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