Own and continuously improve the CX quality framework.
Analyze customer feedback and support tickets to identify issues.
Monitor and report on key CX metrics to prioritize improvements.
Eneba is building an open, safe and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.
Manage executive-level engagements and collaborate with commercial, partnership, and product teams.
Surface key customer and partner insights and strengthen strategic relationships.
Help deliver high-quality customer experiences through cross-functional coordination and operate as a trusted thought partner.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations.
Own a portfolio of high-impact, cross-functional initiatives.
Craft comprehensive strategic plans designed to elevate the overall customer experience.
Scrutinize customer feedback and data with meticulous attention to detail.
Oura's mission is to empower every person to own their inner potential. With their award-winning Oura Ring and app, they help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. They have a culture where their team feels supported, included, and inspired to do their best work.
Collaborate with Customer Success Managers, Sales, and Renewals to increase market share within our existing account base.
Assist CSMs in preparing for strategic customer meetings through the creation of detailed reports and impactful presentations.
Coordinate internally to resolve complex customer questions, requests, and escalations across the APAC customer portfolio, reporting resolutions back to relevant CSMs.
Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome, believing in the power of people to grow and succeed throughout their lives.
Develop a basic knowledge of NIQ Retail Measurement Service and deliver business solutions for client performance tracking
Contribute to client satisfaction through making actionable insights/ error-free timely deliverables/ resolving queries
Support to execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as report, database, and data quality checks
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Deals directly with internal and external customers via telephone and electronic channels.
Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results.
Manage customers' accounts, document all customer interactions and communications.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for their work and each other.
Lead and supervise a team of external Customer Experience Agents across email, chat, and phone channels.
Set clear performance expectations, KPIs, and quality standards; conduct regular coaching and feedback sessions to support team development.
Serve as the initiation escalation point for high-impact customer issues, directly responding to customer inquiries in a timely and professional manner.
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences.
Ensure high levels of customer satisfaction by managing response times, NPS, and CSAT scores.
Serve as the primary operational contact for designated enterprise customers, ensuring all service delivery components are executed effectively and meet agreed-upon service levels.
Monitor and manage daily customer issues, triaging and coordinating resolution with internal teams to minimize impact and communicate updates clearly and promptly.
Remote People is building the infrastructure to power borderless teams. They enable businesses to hire anyone anywhere compliantly at the push of a button, handling global payroll, benefits, taxes, and compliance.
Translate delivery experience into scalable standards.
Convert data and qualitative insights into recommendations.
Drive adoption of the CX delivery operating model.
Smarter Technologies delivers AI-first, human-in-the-loop (HITL) solutions. They focus on scaling predictable, high-quality customer outcomes. The company seems to have a fast-moving environment.
Assist in executing client support-related activities.
Deliver reporting to our clients and/or client-focused data support.
Create high levels of client satisfaction by delivering accurate and insightful responses.
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach, and has operations in 100+ markets.
Building deep understanding of MBI audiences across franchises and touchpoints using mixed-method
research and creative data analytics approaches.
Executing end-to-end paid client research through MBI Insights products.
Conducting and synthesizing proprietary research (qualitative & quantitative) that informs proactive initiatives with editorial and revenue teams.
Morning Brew Inc. delivers business and finance news with a unique brand of wit, attracting the next generation of business leaders. The team is clever, creative, and growing fast, fostering loyalty and trust with its audience through credible and entertaining content.
Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
Track and analyze team performance against key metrics, including OKRs and productivity KPIs.
Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Partner across the EC Experience team to help operationalize the EC Lifecycle strategy and support key strategic priorities
Own and drive key operational initiatives and cross-functional programs from planning through execution
Support decision-making by developing analyses and structured insights that inform prioritization and trade-offs
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale. As a rapidly scaling company with market proven solutions and robust funding, they offer a unique combination of stability and the excitement of high growth.
Ensure customer satisfaction by providing excellent customer support.
Answer clients requests in a timely and accurate manner.
Monitor the Streem data quality overall to detect potential bugs and issues
Streem is building a SaaS platform to empower the commercial management of renewable energy assets, accelerating the energy transition by enabling asset managers, investors, and operators to extract more value from their renewable portfolios. They are an international team that values an open and flexible work environment.
Oversee field team training and data quality processes.
Support the process of insights generation, and conduct data analysis projects.
Enveritas is dedicated to alleviating poverty and making the world a better place. They embrace diversity and encourage qualified candidates from all backgrounds to apply.
Design and manage the operating rhythm for the CX organization, including leadership forums, business reviews, planning cycles, and cross-functional governance meetings.
Lead and develop a team responsible for CX programs and operational strategy supporting post-GTM customer-facing functions.
Define strategy, develop roadmaps, and execute high-impact initiatives spanning multiple customer-facing teams across the post-GTM lifecycle.
They are building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager and pioneering Extended Access Management. The company has surpassed $400M in ARR and is continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row.
Driving operational excellence across the Customer Experience (CX) organization.
Shaping the rhythm of the business and aligning cross-functional teams.
Translating data into insight-driven decision-making.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Dig into large-scale telematics and execution data to surface patterns in utilization, dwell, driver activity, safety signals, and operational performance.
Build demo dashboards, sandbox datasets, ROI metrics, and example analyses that help sales and GTM teams close deals with real proof points.
Validate assumptions, surface gaps, and help define the metrics that customers actually trust, influencing roadmap priorities.
Catena sits beneath the freight ecosystem — normalizing real-time telematics and execution data from hundreds of thousands of trucks and trailers across 130+ providers into a single API. At 15 people, Catena has raised $8.25M and the data you'll work with is genuinely novel.
Maintain and enhance Tableau dashboards to ensure data integrity, performance, and usability.
Support employee listening programs, including administering and coordinating survey cycles from setup through analysis.
Create and maintain documentation, SOPs, and playbooks for People Analytics processes and stakeholder enablement.
Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company built on trust, transparency, and a whole lot of creativity. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, they empower teams to design, launch, and optimize for the web without barriers.
Measure team performance and conduct analysis to generate insights.
Ensure sales methodologies are fully operationalized and embedded in how we sell.
Manage GTM tech stack, including Hubspot, Gong, Showpad, ZoomInfo, LinkedIn, etc.
AcuityMD is a software and data platform that accelerates access to medical technologies. They help MedTech companies understand how their products are used and identify opportunities for physicians to better serve their patients. AcuityMD is a high-growth SaaS company backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health.