Senior Customer Success Manager, Strategic
Benefits
Unlimited PTO
16w maternity
16w paternity
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What we value:
- You connect platform use to customer outcomes.
- You take ownership and collaborate across teams.
What you’ll do:
- You manage 20-35 strategic accounts, guiding them to success.
- You track renewal rate and growth dollars.
- You partner cross-functionally for retention.
What we’re looking for:
- You have 5+ years of enterprise CSM experience in SaaS.
- You are comfortable with APIs and data models.
- You have strategic, consultative skills.
Customer.io
Customer.io helps teams send smarter, more relevant messages using real-time behavioral data. Over 9,000 companies use our platform, and we value customer outcomes, ownership, and collaboration.