Similar Jobs
See allCrypto Funding Specialist
Kraken
Global
Trading
Google Sheets
API
Voice Support Specialist
Kraken
Global
Zendesk
Communication
Crypto
VIP KYC Analyst
Kraken
Global
KYC
AML
Finance
CS Analyst I
Kraken
Global
Customer Service
Security
Computer Literacy
Customer Success Advisor - APAC (Remote - Work from Anywhere)
Xapo Bank
Global
CRM
Jira
Confluence
THE TEAM:
- Play a key role in delivering a world-class, 6-star experience to new clients during their early journey with Kraken.
- Ensure every client feels supported from day one.
- Build strong client connections and proactively remove any barriers to their success.
THE OPPORTUNITY:
- Address client inquiries related to application status, account upgrades, verification requirements, ensuring clear and timely communication.
- Assist clients with fiat funding and withdrawal processes, ensuring transactions are completed smoothly and in compliance with internal controls.
- Manage general account inquiries, providing accurate information and proactive assistance to enhance client satisfaction.
SKILLS YOU SHOULD HODL:
- Proven understanding of client satisfaction (CSAT) drivers, dissatisfaction factors, and Net Promoter Score (NPS) metrics.
- Exceptional attention to detail and commitment to maintaining workflow accuracy and process adherence.
- Excellent verbal and written English communication skills.
Kraken
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages.