Manage client onboarding and verification activities, including the review and validation of KYC documentation through dedicated tools such as Admin and Zendesk, as well as handling Funding and general client inquiries via email and live chat.
Review, verify, and validate client-submitted documents to ensure accuracy, validity, and compliance with regulatory and internal standards.
Support remediation initiatives by guiding existing clients through document resubmission and re-verification processes.
Answer clients’ Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis questions via text and live support channels.
Provide testing and feedback for new features before they are released to clients.
Assist in the management of our Consumer/Trading/Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.).
Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto so that everyone can achieve financial freedom and inclusion. As a fully remote company, they have Krakenites in 70+ countries who speak over 50 languages and are industry pioneers who develop premium crypto products.
Answer inbound Voice calls with friendly, professional service; drive quick, accurate resolutions.
Clarify client goals, provide education on Kraken products and services, and guide funding, trading and other account activities.
Take ownership to continuously optimize your performance and ability to add value to Kraken.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages.
Conduct comprehensive EDD reviews for VIP client onboarding and ongoing monitoring.
Perform periodic, event-driven, and trigger-based reviews of existing VIP clients to reassess risk and ensure ongoing compliance.
Identify, assess, and clearly document client risk factors and red flags.
Kraken is a mission-focused company rooted in crypto values. As a fully remote company, their Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space.
Deliver a high-quality experience that balances low client friction with strong security protocols
Analyze cases and alerts to identify potential threats while minimizing false positives
Communicate with clients primarily through email, addressing account access, security concerns, and general troubleshooting
Kraken is committed to accelerating the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. They are a fully remote company with Krakenites in 70+ countries who speak over 50 languages.
Member-facing: Responding to members’ queries regarding our products and services.
Taking ownership of members' issues, following up on outstanding requests, and escalating issues when necessary.
Onboarding of prospective members - assisting them from applying for membership until they are fully onboarded
Xapo Bank aims to provide economic freedom and wealth protection. They are a fully distributed team of over 130 Xapiens that work remotely from 30+ countries around the world and are headquartered in Gibraltar.
Assist in the design, development, and roll out of Anchorage Digital’s Sanctions Oversight Program.
Manage Anchorage Digital’s Sanctions Oversight, screen alerts for global affiliates, and provide feedback on system enhancements.
Conduct Quality Assurance and Quality Check reviews while providing feedback to L1 analysts.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. As a diverse team of more than 600 members, they are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Own end-to-end onboarding and rollout experience for customers and their crews.
Support seafarers through mobile app setup, wallet activation, and KYC.
Document and standardize onboarding processes as the platform and customer base grow.
Kadmos is on a mission to revolutionize salary payments to migrant workers by bringing fintech, low margins, and transparent FX to industries. Founded in 2021 and backed by renowned VCs Addition and Atlantic Labs, Kadmos has raised more than $39 million since 2021.
Deliver fast, empathetic, effective support via Plain
Partner with Product, Engineering, and Sales to resolve issues and surface customer insights
Report bugs, share feature requests, and champion the customer’s voice in product discussions
Cryptio builds infrastructure to bring financial integrity to the crypto economy. Their enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organizations. They've raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
Onboard new clients to the Puzzle Financial platform.
Provide training and support to new users.
Help clients understand and utilize the platform's features.
Puzzle Financial's platform helps startups and accounting firms build better businesses by modernizing accounting for the digital age. They are a remote-first company.
Own and continuously improve Payward Brasil’s AML/CTF/CPF and sanctions compliance framework.
Oversee the Brazil customer lifecycle controls: onboarding, CDD/EDD, ongoing monitoring, periodic review, and remediation programmes.
Deliver training and targeted comms for Brazil operations, CE, product, and investigations teams to ensure staff understand their responsibilities.
Kraken is a mission-focused company rooted in crypto values. They aim to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, they have Krakenites in 70+ countries who speak over 50 languages.