Pipeline, Forecast & Performance:
- Serve as the primary sales operations partner to AMER Enterprise Sales and AMER Channel & MSP leadership, supporting the respective VPs and their teams across both end-user and partner motions.
- Own the forecasting process for both ENT and MSP/MSSP, including weekly pipeline reviews, call preparation, and executive-level reporting with clear, actionable narratives.
- Monitor pipeline health, coverage ratios, stage conversion, and deal velocity across the Enterprise and MSP/MSSP segments.
Planning, Operating Model & Organizational Growth:
- Act as a strategic partner to the Director of Global Sales Operations in shaping the AMER ENT and MSP/MSSP operating model, covering how the business is structured, measured, and scaled.
- Lead capacity and headcount planning for both segments, helping to model coverage needs, ramp assumptions, and rep productivity expectations as the AMER team grows.
- Own quota design and annual planning processes for ENT and MSP/MSSP, partnering with Finance and RevOps to ensure plans are aligned to company targets and drive the right selling behaviors.
What You'll Bring:
- 8+ years of experience in Sales Operations or Revenue Operations, with demonstrated progression in scope and complexity.
- Experience supporting Enterprise sales teams or large-deal, complex-cycle selling environments.
- Experience with partner, channel, or MSP/MSSP sales operations, including co-sell models, dual-credit compensation, and partner program mechanics.